Customer Success Engineer

At Infobip we dream big. We value creativity, persistence and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006,  we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 60+ offices on six continents, Infobip’s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform (cPaaS) globally. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

Why is this role important at Infobip?

As a Customer Success Manager you will play an important role by supporting Customer Success Managers in building relationship, providing best possible service and closing new opportunities with existing customers.

Your key responsibilities and purpose on the position of Customer Success Engineer will be: 

• Project Management, by coordination of internal and customer teams on integration projects.

• Analyzing integration with their existing system.

• Answering Technical Questionnaires.

• Follow through Meetings to Discuss Network Diagrams, and Integration Procedures.

• Providing assistance for integration and error checking.

• Internal Product Presentation / Explanation of new services and features.

• Participation on calls/discovery meetings/ upselling new services.

• Building effective working relationship with customer peers (technical experts).

More about you:

• Professional experience in client relations as a Presales Engineer in IT, Telecom companies.
• Experience in the Telecommunications Industry with a well define technical knowledge regarding different products & solutions from IT, Telecom Companies.
• Experience working with the following solutions SMS, VOICE, EMAIL, A2P, USSD, Push Notifications (Will be a plus).
• You have great listening skills, being able to quickly identify clients’ pain points.
• You take proactive and creative approach to attend to clients’ needs (even if they are sometimes not aware of those needs).
• You are able to present products and ideas with ease, confidence and persistence.
• You speak fluently to clients, partners and colleagues alike, in Portuguese and English (Spanish will be a plus).
• You prefer collaborative, fast-paced, entrepreneurial environment.

Why our employees choose us and stay?

• Professional development – Challenging tasks and great career development opportunities. Detailed onboarding program which will get you introduced to our whole company and help you make an impact in the world’s leading company in A2P niche.
• Great environment – Team spirit, passion, creativity and persistence are the drivers of our company.
• Awesome clients – We serve and partner with the majority of the leading IT companies, mobile operators, OTTs, brands, banks, social networks, and many more.
• Compensation & benefits – Competitive salary, covered travel expenses, team buildings, free group sports sessions, flexible working hours, coffee, healthy snacks and beverages in the office.
• Company apartments and cars at your disposal for business trips and long-term assignments.
• All the IT Equipment for your needs! We have a special team taking care about your equipment needs.
• Connect globally – Work with people from different countries, participate in the biggest IT and telco events, join us in our Connect conference in Croatia. We put the “global” in globalization.
• Team Buildings for each team, department and office.