Partner Success Manager - Operator Partnership

  • Delhi, India
  • Full-time

Company Description

At Infobip we dream big. Last year, over half of the world’s population interacted with businesses through the Infobip platform. It didn’t happen by chance: through 40+ offices on 6 continents, we are truly committed to helping our 200 000 enterprise clients reach and engage mobile users. Join us in driving the continuous success of Infobip by creating products that our customers love.

Why is this role important at Infobip?

In less than 10 years, we have rapidly grown from three brave founders into international IT company. To achieve our mission of reaching every mobile user on the planet  it is essential to continue nurturing great relationships with our clients. As an Partner Account Manager, you will directly impact how our business moves and succeeds by helping existing clients grow their businesses.


      Job Description

      Your responsibilities will be :

      • To manage all the operators that are currently being managed by Partner Success Managers for India,Sri Lanka and MENA region
      • To help Operator Partner Sales team resolve any issues that are being faced with an operator
      • To bridge the gap between the Enterprise Account Team and Operators
      • Resolve issues related to billing, reporting, agreements etc that fall outside the purview of technical support
      • Liason with all teams internally at Infobip and within the operator to help resolve issues



      More about you:

      • You are an A-Player, Sales professional looking to develop your career in a high-growth environment, with 5-12 years of professional experience in sales/operator relations.
      • You have great listening skills, being able to quickly identify clients’ pain points.
      • You take proactive and creative approaches to attend to partner's needs (even if they are sometimes not aware of those needs).
      • You are able to present products and ideas with ease, confidence and persistence.
      • Your communication skills are excellent.
      • You are a highly motivated self-starter, who is hungry to win, always looking to push your own limits.
      • You prefer a collaborative, fast-paced, entrepreneurial environment.
      • You enjoy traveling, even for longer stays.

      Additional Information

      Why our employees choose us and stay? 


      • Awesome clients – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. You can look forward to working with the likes of Viber, Zendesk, O2 and… Seriously, our clients are really cool. Work with the world’s leading companies and impact how they communicate with their users!
      • Opportunity Knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.
      • Learn as you grow – Starting from the Academy as an onboarding program, to internal education, education resources, e-learning to external education, we invest heavily in employee learning and development.
      • Connect globally  – Work with people from different countries, participate in the biggest IT and Telecom events, join us in our Summer Connect conference in Croatia. We put the “global” in globalisation.
      • Pay & Perks – Competitive salary, travel allowance, expatriate compensation packages for your business trips, rewards and holiday bonuses, a team taking care of all the equipment you need, team buildings and other organised activities, company library, organised sports, kitchen stocked with the usual suspects... Talk about a balanced lifestyle!
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