Inetum is a global leader in IT services, dedicated to delivering innovative solutions to our clients. We are committed to fostering a dynamic and inclusive work environment that values diversity, where creativity and collaboration can thrive. We are present in 19 countries and have more than 28,000 employees worldwide.

If you are looking for a dynamic, innovative, and technology-driven company, Inetum is the place for you! Come be part of Inetum!

Provide technical support and coordinate IT services for laboratory and R&D environments, including workplace systems, scientific applications and kiosk solutions. The role combines hands-on support with service coordination, SLA tracking and participation in technology transformation initiatives.

Responsibilities:

• Deliver technical support for laboratory applications, R&D workstations and kiosk PCs;
• Manage requests for hardware, software and user account creation;
• Install, configure and update applications across their lifecycle;
• Support software deployment and application packaging activities;
• Coordinate setup and delivery of new laboratory and kiosk devices;
• Monitor and resolve incidents and service requests in line with SLA targets;
• Maintain inventory data in CMDB/Helix and Active Directory;
• Support account administration and periodic access reviews;
• Track software licensing usage and support procurement processes;
• Contribute to Windows 10 to Windows 11 migration activities;
• Monitor service KPIs and support continuous improvement initiatives;
• Collaborate with users, technical teams, vendors and stakeholders.

• 3–5 years of experience in IT Support, Workplace or End-User Computing;
• Experience supporting laboratory, scientific or R&D environments;
• Strong knowledge of Windows environments and application support;
• Experience with Active Directory and ITSM or CMDB tools;
• Understanding of infrastructure, networks and software deployment;
• Experience in system migration projects;
• Strong problem-solving and organizational skills;
• Ability to work independently and collaboratively;
• Professional proficiency in English.

Additional Valued Experience

• Laboratory applications such as ACD/Labs, OpenLab or ChemStation;
• LIMS, ELN or similar scientific systems;
• BMC Helix or equivalent tools;
• SCCM, MECM, Intune or similar deployment platforms;
• Software asset and licensing management;
• Experience in life sciences, pharmaceutical or industrial environments;
• French language.