Inetum is a global leader in IT services, dedicated to providing innovative solutions to our clients. We are committed to fostering a dynamic, inclusive workplace that values diversity, where creativity and collaboration thrive. We operate in 19 countries with more than 28,000 employees worldwide.

If you are looking for a dynamic, innovative, and technology-driven company, Inetum is the place for you! Come be Inetum!

At Inetum you have space to grow and boost your talent!

We are looking for an Application Support Engineer to join a large, multinational banking environment. This role is part of the Client Delivery Project ecosystem, supporting critical banking applications across various business areas.

You will provide technical support, handle incidents, participate in changes and releases, and contribute to the continuous improvement of application ecosystems, including increasing automation through scripting and tools such as Ansible.

This is a hands‑on operational role requiring strong technical troubleshooting skills, solid knowledge of Linux environments, and the ability to work in a structured, process‑driven support model.

Main Responsibilities: 

• Provide technical support for banking applications, managing incidents, problems, and changes.
• Handle tickets coming through Service Now, ensuring correct diagnosis, follow‑up, and resolution.
• Perform monitoring, log analysis, and root‑cause investigation.
• Execute and validate SQL scripts and support database‑related operations (Oracle/SQL).
• Contribute to releases, deployments, backups, and disaster recovery procedures.
• Produce clear documentation of fixes, workarounds, and standard operating procedures.
• Collaborate with development, infrastructure, and project teams to ensure application stability.
• Participate in rotational on‑call when required (varies by team).
• Support automation initiatives through scripting and Ansible playbooks.

Profile: 

• Strong experience with Unix/Linux (RedHat)

  • File management
  • Process management
  • Troubleshooting

• SQL / Oracle databases

  • Running queries and scripts
  • Understanding of relational structures

• ServiceNow

  • Incident / Change / Problem management workflows

• Ansible

  • Ability to run and understand playbooks

Other Technical Domains (highly valued):

• Understanding of application code flows (ability to read Java is a plus)
• Knowledge of infrastructure components (servers, networks, storage, etc.)
• Exposure to monitoring tools:
  • Dynatrace
  • Autosys
• Knowledge of file transfer / messaging tools:
  • Axway CFT
  • IBM MQ Series
• Ability to analyze logs and troubleshoot on distributed systems.

(Hybrid work, with 2/3 days of work in the office in LISBON per week)

Are you the one?!

Send your CV & Join our team!