Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.  

Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.  

Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.  

MISSION

• Ensure the availability, performance, integrity, and security of multiple customers’ databases within a shared services team.
• Perform daily operations, Admin-level support, backups/restores, as well as changes and optimizations.

CONTEXT

• Shared production team managing databases for several customers (mid-sized companies, large enterprises, public/private sector).
• 24/7 production environment with strict SLAs and high availability constraints.
• Close collaboration with application, systems, network, security, L1/L2 support teams, and project managers.
• Typical environments: SQL Server, MySQL

MAIN ACTIVITIES

1. Database operations and monitoring

• Ensure proper functioning of database instances (production, pre-production, test, development) for various customers.
• Monitor availability, capacity, and performance using monitoring and metrics tools.
• Manage database user accounts, roles, and privileges according to defined security policies.
• Perform routine administration tasks: start/stop instances, log checks, disk space management, preventive maintenance.

2. Incident management and Admin-level support

• Take ownership of Admin-level (L2/L3 DB) incidents raised by monitoring tools or support teams.
• Diagnose and resolve performance issues (slow queries, locks, contention, indexing).
• Handle availability-related incidents (instance crashes, corruption, replication/cluster issues).
• Communicate clearly and regularly with internal teams and customers about incident status, ETA, and action plans.

3. Backups, restores and business continuity

• Implement, control, and optimize backup and restore strategies for databases.
• Perform regular restore tests to ensure backup reliability (DR/BCP scenarios).
• Contribute to high availability and disaster recovery setups (clustering, replication, mirroring, AlwaysOn, Data Guard, etc. depending on technologies).
• Document and improve recovery and failover procedures.

4. Changes and production deployments

• Prepare and execute maintenance operations, version upgrades (DB engines, patches), migrations, and configuration changes.
• Participate in Change Advisory Boards (CAB) providing database expertise.
• Write change documentation: impact analysis, implementation plans, rollback plans, intervention windows.
• Perform sensitive interventions requiring downtime or with service risk, often outside business hours (evenings, nights, weekends).

5. On-call duties and out-of-hours interventions

• Participate in the on-call rotation for major incident management (24/7 depending on schedule).
• Intervene urgently outside normal business hours in case of crisis or critical incidents impacting production databases.
• Ensure availability and quality of service during on-call periods, in line with SLAs.
• Log and close on-call tickets, document actions taken and solutions implemented.

6. Optimization, documentation and continuous improvement

• Analyze performance and propose optimizations (indexing, configuration tuning, execution plans, partitioning, archiving).
• Contribute to standardization of configurations and procedures within the shared team.
• Write and maintain technical documentation (customer runbooks, procedures, operating guides, diagrams).
• Enrich the knowledge base with lessons learned and best practices.
• Propose and participate in industrialization and automation actions (scripts, jobs, tools).

• 3–5 years of hands-on DBA administration in operations/run.
• Rigorous, service-oriented, autonomous, strong team player.
• Excellent troubleshooting and communication skills (written/verbal).
• Fluent in English; technical English required. (Adjust as needed.)
• Able to manage priorities and perform under on-call conditions.

TECHNICAL ENVIRONMENT & LANGUAGES:

· Relational DBMS (good skills in at least 1–2 of them):

· Microsoft SQL Server (installation, configuration, backups, AlwaysOn, SSMS, etc.).

· MySQL (administration, replication, backups, tuning).

· Backup and restore:

· Backup methodologies (full, differential, transaction logs, point-in-time).

· Performance and tuning:

· Execution plan analysis, indexing strategies, statistics management.

· Identifying slow queries, lock management, server/instance configuration tuning.

· High availability and replication (depending on technology):

· Clustering, mirroring, AlwaysOn, Data Guard, RAC, logical/physical replication, etc.

· Systems and environments:

· Solid basics on Linux/Unix and Windows Server (from a DBA perspective).

· Understanding of storage (SAN/NAS), network, virtualization, Cloud DB services (AWS RDS, Azure SQL, etc. if relevant).

· Tools and methods:

· Monitoring / APM tools

· Ticketing tools

· Knowledge of ITIL best practices (incidents, problems, changes).

Soft skills:

· Rigorous, reliable, with a strong sense of responsibility (production and on-call context).

· Strong analytical skills, calm under pressure, and reactive in crisis situations.

· Team spirit in a shared, multi-customer environment.

· Good communication skills (written and verbal) with both technical and non-technical stakeholders.

· Organized, autonomous and able to prioritize in a demanding environment.

· Customer-oriented mindset and respect for deadlines and SLAs.

Languages

· English: [Fluent / Professional working proficiency] required.