Inetum is a leading global IT services company, dedicated to providing innovative solutions to our clients. We are committed to fostering a dynamic, inclusive, and diverse work environment where creativity and collaboration thrive. We have a presence in 19 countries and more than 28,000 employees worldwide.

If you are looking for a dynamic, innovative, and technological company, Inetum is the place for you! Come be part of Inetum!

The Application Support professional ensures the operational stability and functional performance of applications within a specific Business Line. This role is responsible for supporting end users, maintaining application workflows, monitoring processes, managing releases, and proactively improving system reliability through analysis and automation.
The position involves both incident resolution and preventive actions to enhance service quality and user experience.

Key Responsibilities

Support & Operations

• Respond to users and resolve technical, functional, or business logic issues.
• Monitor the application's technical and functional components.
• Ensure daily operations meet expected quality standards and SLAs.
• Diagnose, troubleshoot, and manage incidents end‑to‑end.
• Contribute to runbook creation, updates, and operational procedures.

Continuous Improvement & Technical Management

• Orchestrate and manage application releases.
• Implement technical and functional enhancements requested by business or IT teams.
• Support the technical integration of applications to reduce implementation timelines.
• Create, maintain, and enrich technical and operational documentation.
• Analyse and improve the performance of application components.

Infrastructure & Monitoring

• Participate in designing new infrastructures and preparing them for production.
• Monitor infrastructures in collaboration with technical teams and/or users.
• Conduct infrastructure tests and ensure proper functioning of management chains.
• Oversee operational execution following established procedures.

Leadership (when applicable)

• Supervise operations technicians or operational teams as required.

Systems & Databases

• Strong hands‑on experience with Linux (RHEL 7/8, SLES, Ubuntu) — system administration, troubleshooting, performance tuning.
• SQL (MySQL, PostgreSQL, Oracle, MS‑SQL) — query optimization, execution plan analysis, basic DBA tasks.

Scripting & Automation

• Bash / Python / PowerShell — scripting for log analysis, health checks, and incident remediation.

DevOps

• Ansible — playbook creation, role development, inventory management, CI/CD integration.
• Basic knowledge of Terraform / Helm (nice to have).
• Familiarity with Docker and Kubernetes (basic pod debugging).
• Experience supporting cloud environments.

Monitoring

• Dynatrace — agent configuration, custom metrics, dashboards, problem detection, root‑cause analysis.
• Familiarity with Prometheus / Grafana.

Processes & Tools

• Understanding of ITIL/ITSM processes (incident, problem, change, release).
• Experience with ServiceNow, JIRA Service Management, or other ticketing tools.

Soft Skills

• Effective Communication: strong verbal, written, and active listening skills.
• Collaboration & Teamwork: ability to work well in diverse teams and contribute to shared goals.
• Autonomy & Proactivity: ability to work independently and propose improvements.
• Problem-Solving & Adaptability: strong analytical mindset, attention to detail, and flexibility.
• Organization & Time Management: ability to prioritize, manage stress, and make sound decisions.
• Client Focus & Ownership: results-driven, responsive, and committed to delivering high-quality outcomes.

Language Requirements

• English: Expert level

(Hybrid model, with 2 to 3 days per week in the Lisbon office).

Applications will only be accepted from professionals who are based in Portugal.