A Inetum é uma empresa líder europeia em serviços digitais. Com uma equipa de 28 000 consultores e especialistas, a Inetum esforça-se diariamente por potenciar um maior impacto digital nas empresas, nas entidades públicas e na sociedade, com soluções que visam contribuir para o desempenho e inovação dos seus clientes, enquanto procuram o bem comum.

Presente em 19 países e mais de 130 localizações, a Inetum é parceira dos principais fabricantes de software para responder aos desafios da transformação digital, com proximidade e flexibilidade.

Impulsionada pela ambição de crescimento em escala, a Inetum conquistou um volume de negócios de cerca de 2,5 mil milhões de euros em 2023.

As a System Engineer, you will ensure the Operational IT infrastructure is maintained at the highest standards. You will work with your IT colleagues and manufacturers on the development and revision of the IT system support strategies in order to ensure our SLA and system availability targets are met, and our Service Performance is brought to a higher level.
 

Responsibilities

• Taking ownership of customer issues reported and seeing problems through to resolution;
• Maintain optimal level of customer satisfaction and identify all customer issues and recommend appropriate resolution;
• Providing support by:
  • Researching
  • Diagnosing
  • Troubleshooting
  • Identifying solutions
  • Carrying out configurations
  • Performing upgrades
  • Carrying out migrations
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams;
• Write and maintain documentation;
• Being part of a 24-hour standby team.

• Passionate about IT and technology;
• Strong analytical , problem solving mindset;
• Strong skills on system management;
• Customer and people oriented mentality;
• Very process and procedures driven;
• Ability to document processes and procedures in a clear and structured manner;
• Flexible, willing to learn, dedicated;
• Capable of handling stressful situations;
• Driven, determined to solve problems and help customers and colleagues;
• Capable of working very autonomously;
• Fluent in (technical) English (spoken & written);
• Next to a profound Windows Server knowledge, good knowledge in one or more Microsoft data center technologies (Hyper-V, Active Directory, System Center, SQL Server, Exchange, SharePoint, Azure…);
• Microsoft certifications or are you up for obtaining them.