Indotronix International Corporation, a 25 + years old organization providing Contract Staff Augmentation to direct clients like ATOS, Xerox, Accenture, Cap Gemini, Verizon to list a few.

MES On-Call Tier 2 Support

Location: Remote

Duration: 12+ Months

Summary:

• Triage, investigate, resolve, and manage all Manufacturing Execution Systems (MES) ServiceNow tickets
• Assist shop floor operators when escalated from Tier 1 to Tier 2 support
• Maintain and develop MES Knowledge Base
• Gather user requirements in relation to controlling and recording manufacturing activities and process improvements based on data from support tickets
• Data Analysis of support tickets
• Author updates and changes to Electronic Batch Records(EBR), following GxP and SDLC protocols, in collaboration with Site Tier 2 Support team
• Advanced proficiency in Rockwell Manufacturing Execution System PharmaSuite is required
• Expected to be a Subject Matter Expert in Life Sciences
• Nights and weekends will be required
• Rockwell PharmaSuite authoring experience
• IT troubleshooting experience
• ServiceNow management
• Manufacturing IT applications awareness

All your information will be kept confidential according to EEO guidelines.