WHO WE ARE 

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place. 

OUR GUIDING PRINCIPLES 

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day. 

• We Will Hire, Inspire, Promote and Retain the Best
• We Will Be Customer Centric
• We Will Be Entrepreneurial
• We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment
• We Will Be Committed to True and Shared Value Creation
• We Will Be Systems Thinking, Data Driven and AI enabled

MISSION

The Vendor Performance Specialist is an imperative role that manages the Indigo compliance program and evaluates vendor performance. This is a diverse role that entails data crunching, decision making and process development; responsibilities include supporting new projects, managing strong vendor & merchant relationships, and working closely with cross functional departments.

The Specialist will analyze & evaluate the data, performing root cause analysis, registering the findings, developing recommendations, and implementing and executing solutions. This is a highly critical position and offers wide exposure to the industry and business.

KEY PERFORMANCE METRICS

• Annual target for Net Compliance Recoveries, keeping reversals at 20% target rate (with year over year improvement)
• Vendor registration completion through vendor portal within 3 business days
• Annual improvement in Perfect Order Index by category
• Maintain SLA for timely ticket resolution

KEY ACCOUNTABILITIES

Functional

• Continuous improvement and growth of Vendor Compliance Program – enhanced tracking, additional detections, insightful reporting for internal stakeholders
• Develop and maintain vendor performance scorecards to track and share overall vendor supply chain performance with vendor partners and internal stakeholders.
• Establish professional business relationships with our vendor partners, working closely with them to achieve operational excellence and ensure compliance standards are met.
• Build strong relationships with internal stakeholders to understand business challenges and opportunities.
• Work cross-functionally to continuously eliminate inefficient processes and implement new ways to enhance business operations.
• Review day-to-day operations metrics, identify areas of improvement, and make actionable recommendations.
• Support the overall strategic programs around automation of the complete vendor lifecycle
• Partner with cross-functional groups and external partners to activate and onboard new vendors, providing white glove onboarding service when needed.
• Track and manage end-to-end vendor onboarding experience on the Indigo Vendor Hub.
• Manage end-to-end projects; identify issues, gather information from various sources, analyze data, interpret patterns and trends, build models, and provide recommendations.
• Provide teams with insightful, reliable and automated reporting tools.
• Support ad-hoc data analysis & reporting requests.
• Be a champion of accurate data practices.
• Act as an advocate for the customer by placing them at the forefront of all decision-making and design processes
• Proactively identify and anticipate customer expectations and needs
• Embrace and seek out technology that creates high tech and high touch solutions for Indigo’s customers
• Challenge the status quo by consistently identifying areas for improvement, diagnosing issues and working to resolve them

People

• Collaborate with others to drive flexible and iterative solutions, quickly and easily
• Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
• Help others see the impacts of their efforts and proactively engage other functions to get input
• Encourage others to freely share their point of view and be open to feedback

Cultural

• Model Indigo’s beliefs and convey a positive image in everything you do
• Celebrate diversity of thought and have an open mindset
• Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
• Embrace, champion and influence change through your team and/or the organization

SCOPE

Reports to: Director, Strategic Sourcing & Vendor Relations

Manager once Removed (MOR): SVP, Commercial Finance & Procurement

KEY RELATIONSHIPS

Internal:

• Merchant teams (GM, Dropship, Print)
• EDI
• Supply Chain (all DCs)
• IT
• Retail
• Finance
• Master Data

External:

• Vendors
• Vendor onboarding portal provider (Apex)
• Retail Compliance Management Systems provider (SPS/Traverse Systems)
• Carrier partners

Work Experience / Education / Certifications

• Bachelor’s degree in a related field
• 1-2 years of experience in a related field
• Experience with SAP, specific but not limited to order processing, master data, and operational reporting
• Experience with EDI
• Strong Excel skills required
• Experience with Power BI (or similar software) is an asset

Competencies / Skills / Attributes

• Excellent interpersonal, written, and verbal communication skills, with the ability to interface effectively with individuals at various levels, both internal and external
• Self-motivated, with the ability to work on multiple tasks in a fast-paced environment
• Ability to remain organized, pay strict attention to detail, and meet critical deadlines within a high volume, fast-paced environment
• Models a passion for the business as well as demonstrates a proactive and solution orientated style
• Analytical, with strong problem-solving abilities and creative resolution skills

At Indigo, all applications submitted are reviewed in detail by our HR team. In certain aspects of the hiring process artificial intelligence (AI) tools may be used, specifically for screening and assessments. These tools support our team and are used to help bring relevant criteria to the foreground and do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Color), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [email protected]

This posting is for a current opportunity within Indigo.