Current Indigo employees should apply through the Internal Mobility page using your @indigo.ca email address.

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

• We love books and all things beautiful
• We are Canada’s Cultural Department Store
• Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

• We exist to add joy to our customers’ lives each and every time they interact with us and our products
• Our job is to create joyful moments for our customers
• We treat each other the way we’d treat a valued friend
• We inspire each other to do our best work
• We seek to ignite creativity and innovation every day
• We give back to the communities in which we operate

The Manager, DevOps will lead the development of innovative new cloud-based software solutions and re-engineer current services to enable the next generation of Indigo’s Digital experiences. In partnership with eCommerce technology peers, this role will lead a team of engineers in creating and maintaining CI/CD pipelines, establishing monitoring of infrastructure and applications, and ensuring the ongoing availability of high-quality experiences on Indigo’s omnichannel Digital platform. As a leader within the Indigo Digital team, the Manager, DevOps will inspire a customer-first culture by ensuring high-quality application delivery, system reliability and best-in-class customer experience.

WHAT YOU’LL DO: 
 

Functional

• Establish DevOps procedures and practices to support Indigo Digital engineering teams’ productivity, agility and code quality
• Streamline software development lifecycle by identifying pain points and productivity barriers and determining ways to resolve them 
• Implement and evangelize the use of CI/CD, monitoring and alerting tools throughout the Digital organization
• Lead a team of DevOps engineers in the delivery and maintenance of CI/CD pipelines and processes for the next generation of Indigo’s Digital Platform
• Implement monitoring and alerting processes to ensure a highly reliable experience
• Partner with internal NOC to continuously monitor and manage application performance and service quality, including initial troubleshooting, identification of root causes and issue resolution
• Ensure availability of pre-production environments and key tooling required by delivery teams across the Digital organization
• Analyze functional, technical and business requirements for projects
• Collaborate with Architecture, Engineering and Operations Teams on system/server architecture and planning to ensure scalability/reliability/maintainability targets can be measured and met
• Work closely with cross-functional stakeholders to analyze and troubleshoot complex production issues
• Partner with Operations teams for improvements to the underlying infrastructure
• Ensure security best practices are observed throughout the build and deployment phase of the SDLC
• Act as an advocate for the customer by placing them at the forefront of all design and decision-making processes
• Embrace and seek out technology that creates high tech and high touch solutions for Indigo’s customers
• Proactively identify and anticipate customer expectations and needs
• Challenge the status quo by consistently identifying areas for improvement, diagnosing issues and working to resolve them
   

People

• Build strong teams by attracting and developing the best talent
• Give authentic feedback on performance and potential
• Ensure all team members understand where they stand and have clear performance objectives aligned with Indigo and department goals
• Accountable for the overall engagement of productivity the team
• Collaborate with others to drive flexible and iterative solutions, quickly and easily
• Share technical knowledge with others and actively seek to learn from others
• Encourage others to freely share their point of view and be open to feedback
   

Cultural

• Evangelize DevOps philosophy throughout the Digital organization as a means to simultaneously improve software delivery speed and overall quality of the end product
• Model Indigo’s beliefs and convey a positive image in everything you do
• Celebrate diversity of thought and have an open mindset
• Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
• Embrace, champion and influence change through your team and the organization

WHO YOU ARE:

• ​Computer Science Degree, other related diploma or equivalent experience accompanied with formal computer training
• Minimum of 5 years’ experience as a DevOps Engineer, Cloud Architect or similar role
• Minimum of 3 years’ experience with large cloud-based solutions, ideally in eCommerce
• Minimum of 2 years’ experience leading a team
• Excellent knowledge of SRE/DevOps practices and policies
• Highly experienced with Continuous Integration and Continuous Deployment tooling; TeamCity / Octopus Deploy / GitHub Actions an asset
• Experience with Azure/GCP, in particular with AKS/GKS
• Experience with monitoring and alerting systems, New Relic and PagerDuty preferred.
• Strong knowledge of key architectural components of a highly scalable eCommerce platform
• Comfortable leading a team engaged in both Windows (.NET/IIS/MSSQL) and Linux (NodeJS) workloads
• Proven experience in communicating highly technical scenarios to business stakeholders, both verbally and in writing
• Detail-oriented, able to concentrate and work quickly
• Ability and enthusiasm to learn new technologies
• Experience with eCommerce platforms, such as Salesforce Commerce Cloud or Manhattan is an asset

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at 1 (888) 881-3177 (toll free) or [email protected] if you require an accommodation at any time during the recruitment process. 

WELCOME HOME