Current Indigo employees should apply through the Internal Mobility page using your @indigo.ca email address.

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

• We love books and all things beautiful
• We are Canada’s Cultural Department Store
• Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

• We exist to add joy to our customers’ lives each and every time they interact with us and our products
• Our job is to create joyful moments for our customers
• We treat each other the way we’d treat a valued friend
• We inspire each other to do our best work
• We seek to ignite creativity and innovation every day
• We give back to the communities in which we operate

The Program Manager is responsible for making tangible operational changes within functional departments and across customer journeys by leading the planning, development and implementation of transformational strategies across the organization. The Manager acts as a liaison between project stakeholders by serving as a problem solver and provides the process, questions, and techniques required for successful project delivery.

WHAT YOU’LL DO: 

Program Management

• Manages programs with high regulatory oversight, and manages a cross-functional project team consisting of various stakeholders
• Manage through complexity and ambiguity by creating a structured, but flexible approach to project delivery
• Create simple storylines from complex situations to enable efficient communication, visualization of deliverables and project engagement at all levels
• Create and implement guidelines for evaluating program strengths and areas where improvement is required
• Ensure master program plans and schedules are created and followed by developing solutions to program challenges
• Develop program level reports and presentations to facilitate discussions across project leadership and the enterprise
• Ensure the execution of team deliverables and adapt team priorities based on changing needs
• Support the business in delivering programs by executing program and project management deliverables, working with relevant partners to develop deliverables, defining the project plan and creating follow up plans to sustain
• Routinely provide oversight and consulting of multiple projects to achieve a unified transformational vision and provide direction to others for successful completion of value add, on-time, on-budget projects
• Effectively manage project resources and external contractors / consultants in coordination of competing priorities
• Partner with senior leadership and relevant stakeholders; remove roadblocks where necessary
• Scope new initiative opportunities or business issues and develop related business cases

Project Management Advocacy

• Proactively identify and implement best practices
• Challenge the status quo by consistently identifying areas for improvement, diagnosing issues and working to resolve them
• Educates project team members on governance process and facilitates related sessions

Customer Centricity

• Act as an advocate for the customer by placing them at the forefront of all design and decision-making processes
• Embrace and seek out technology that creates high tech and high touch solutions for Indigo’s customers
• Proactively identify and anticipate customer expectations and needs

Vendor Management

• Support vendor management and strategic sourcing process, managing RFP activities and partnering with vendor(s) to ensure efficient and effective project delivery

Change Leader

• Applies Organizational Change Management principles and practices in order to effectively manage the people side of change (e.g., stakeholder analysis, business process management, people readiness, sustainment planning, etc.)

People

• Bring out the best in others, empower and constructively stretch talent
• Give authentic feedback on performance and potential
• Collaborate with others to drive flexible and iterative solutions, quickly and easily
• Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
• Help others see the impacts of their efforts and proactively engage other functions to get input
• Encourage others to freely share their point of view and be open to feedback
• Accountable for the overall engagement and productivity of the project teams

Cultural

• Model Indigo’s beliefs and convey a positive image in everything you do
• Celebrate diversity of thought and have an open mindset
• Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
• Embrace, champion and influence change through your team and/or the organization

WHO YOU ARE: 

• 5-7+  years progressive program-related experience
• Knowledge of the practices, procedures and principles of project management (waterfall, Agile, Scrum)
• Experience working with project management tools (MS Project, Smartsheet, or similar) and digital tools (i.e JIRA or similar).
• Exposure to financial management with respect to tracking, forecasting and managing project budgets
• Team player with ability to influence and achieve results through effective negotiation, problem solving
• Excellent written and verbal communication skills
•  Ability to build and maintain authentic and productive relationships with both colleagues and vendors
• A leader with a passion for managing projects and teams with a sense of pride and accountability
• Strong analytical skills, meticulous attention-to-detail, and a robust knowledge of everything retail and digital.
• Demonstrated ability to own projects and programs and deliver results.
• Detail oriented with the ability to leverage critical thinking skills help to inform decision making
• Driven by collective success, with an understanding that collaboration can transform a good idea into a great one, as well as the power of an inclusive team that enjoys working together to create shared vision
• Experience in retail and large digital and non-digital transformation programs is required

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at 1 (888) 881-3177 (toll free) or [email protected] if you require an accommodation at any time during the recruitment process. 

WELCOME HOME