Key Accountabilities

Talent

• Empowers and supports team to make decisions, creating a highly engaged and high performing team

• Supports Leadership Team to train and coach a high-performing Customer Experience Representative Team

• Makes recommendations and keeps Leadership informed regarding Customer Experience Representative Team performance

• Provides input to Leadership Team regarding succession plans

• Unlocks full potential of employees by providing consistent feedback

• Owns self-development and provides continuous feedback to Store Leadership

Cultural Ambassador 

• Role models Indigo’s High Performance Characteristics

• Represents Indigo as a brand ambassador, bringing to life Indigo’s mission of creating joy

• Supports Leadership to maintain a Story Telling culture fulfilling our goal to enrich the lives of our customers.

• Cultivates an environment of trust where the opinions, voices, and well-being of employees are valued, enabling people to bring their best selves to work

• Works collaboratively with Leadership to inspire a customer-centric culture in stores, bringing to life Indigo’s mission of creating joy and enriching lives

• Ensures team is well educated about our products, promotions and programs

• Contributes to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers

• Is an agent of change within their store

• Responds to customer feedback in a timely manner ensuring that the customer remains a top priority