Customer Experience Leader

  • Antigonish, Canada
  • Part-time

Job Description

Key Accountabilities


  • Empowers and supports team to make decisions, creating a highly engaged and high performing team
  • Supports Leadership Team to train and coach a high-performing Customer Experience Representative Team
  • Makes recommendations and keeps Leadership informed regarding Customer Experience Representative Team performance
  • Provides input to Leadership Team regarding succession plans
  • Unlocks full potential of employees by providing consistent feedback
  • Owns self-development and provides continuous feedback to Store Leadership


Cultural Ambassador 

  • Role models Indigo’s High Performance Characteristics
  • Represents Indigo as a brand ambassador, bringing to life Indigo’s mission of creating joy
  • Supports Leadership to maintain a Story Telling culture fulfilling our goal to enrich the lives of our customers.
  • Cultivates an environment of trust where the opinions, voices, and well-being of employees are valued, enabling people to bring their best selves to work
  • Works collaboratively with Leadership to inspire a customer-centric culture in stores, bringing to life Indigo’s mission of creating joy and enriching lives
  • Ensures team is well educated about our products, promotions and programs
  • Contributes to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
  • Is an agent of change within their store
  • Responds to customer feedback in a timely manner ensuring that the customer remains a top priority