KEY ACCOUNTABILTIES

Talent

 Holds self and others accountable

 Owns self-development and provides continuous feedback to colleagues and Leadership Team

 Shares ideas with Leadership Team on how to improve the employee and customer experience

Cultural Ambassador

 Role models Indigo’s High Performance Characteristics

 Inspires a customer-centric culture in stores bringing to life Indigo’s mission of creating joy and enriching lives

 Promotes a Story Telling culture fulfilling our goal to enrich the lives of our customers.

 Seeks information regarding new products, promotions and programs

 Contributes to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers

 Takes accountability to respond to customer feedback in a timely manner

Goals and Objectives

 Aligns with Store leadership on goals and objectives for fiscal year

 Supports team to drive best-in-class employee engagement and net promoter scores

 Ensures Visual Standards are followed and maintained

Experience Required

 Experience in specialty retail or a retail environment preferred but not required.

 Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store

 Demonstrated commitment to creating an exceptional employee and customer experience

 Ability to be mobile on the sales floor for extended periods of time

 Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques

 Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)

 Bilingualism (French/English) is required for all positions in Québec; other languages an asset

Experience Required

 Experience in specialty retail or a retail environment preferred but not required.

 Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store

 Demonstrated commitment to creating an exceptional employee and customer experience

 Ability to be mobile on the sales floor for extended periods of time

 Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques

 Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)

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