DC Team Lead Online (Full Time) Nights

  • Brampton, ON, Canada
  • Full-time

Company Description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.


  • We love books and all things beautiful
  • We are Canada’s Cultural Department Store
  • Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

  • We exist to add joy to our customers’ lives each and every time they interact with us and our products
  • Our job is to create joyful moments for our customers
  • We treat each other the way we’d treat a valued friend
  • We inspire each other to do our best work
  • We seek to ignite creativity and innovation every day
  • We give back to the communities in which we operate

Job Description


  • Responsible for employee relation matters of a team and is expected to continually improve the efficiency of the operation through effective use of people, systems and equipment while
    meeting and exceeding customer expectations.

  • Support team managers in day to day operational tasks and overall business needs throughout both Online/Retail DC's.

Key Performance Metrics

  • Meets department specific goals and KPI targets.

  • Promotes team spirit and operational effectiveness to meet and exceed positive employee engagement results
  • Complies with all Health & Safety policies and procedures.

Key Accountabilities


  • Organizes the work load, identifies priorities and ensures high quality of work.

  • Accountable for meeting on time delivery and reducing cost per unit.

  • Remains current and communicates all changes, events and programs.

  • Ensures team compliance to all corporate and departmental work policies and procedures.

  • Effectively resolves operational challenges to achieve specified productivity and operational targets. Escalates matters to Team Managers, as needed.

  • Assists Team Manager in completing necessary shift and productivity reports.

  • Sustains outcome of Kaizen events.

  • Participates and contributes in meetings, as required.

  • Demonstrates safety awareness in the work environment.

  • Ensures health & safety guidelines are followed by all team members.

  • Participates in the monthly health & safety audits.

  • Responsible for recording and investigating all incidents/accidents and promotes a safe work environment.


  • Acts as a team builder and creates environments to sustain highly motivated team.

  • Participates in the recruitment process and leads employee training and development.

  • Assists Team Manager in day to day workload planning and staffing requirements.

  • Proactively acquires information to develop new skills to improve job performance.

  • Actively participates in the implementation of any operational changes.

  • Leads by example by following all Indigo policies and procedures.

  • Works in a team environment, communicates effectively with all levels of personnel while maintaining adequate level of confidentiality.

  • Provides ongoing feedback and daily performance coaching to team members.

  • Participates in annual performance appraisals with team managers.

  • Effectively conducts and delivers disciplinary actions, as needed.


  • Establishes high performance peer relationships.

  • Maintains and nourishes relationships with all Indigo employees and business partners.

  • Creates an environment of a motivated team.


  • Understands/demonstrates in a manner that promotes, and is aligned with, Indigo's Mission, Vision, Beliefs and DC Team Norms.

  • Actively promotes a culture of a safe work environment.


Reports to: Team Manager

Manager once Removed (MOR):
Department Manager

Key Relationships


  • Interfaces and builds relationships with: Department Managers, Team Managers, Team Leads, Team Members, and other Indigo business units.


  • Vendors, temporary staffing agencies and carriers.




Work Experience / Education / Certifications

  • Experience working in a fast paced team based environment

  • Minimum of 2 years experience working in a warehouse environment

  • Minimum of 2 years experience working in a supervisory role

  • Hands on experience with RF technology

  • Warehouse management systems experience (SAP)

  • Theory training on material handling equipment

  • Ability to conduct team meetings and group trainings

  • Experience in or knowledge of Lean and Six Sigma

  • Knowledge of general Health & Safety requirements

  • Be able to identify best practices and process improvements

  • Competencies / Skills / Attributes

  • Intermediate computer skills in MS Office Suite

  • Demonstrated problem solving and organizational skills

  • Ability to meet deadlines and work under pressure

  • Ability to work independently and in a team environment

  • Ability to multitask and prioritize work in a dynamic work environment

  • Excellent written and verbal communication skills

  • High energy and willingness to learn

  • Ability to train, coach and motivate direct reports

  • Be able to apply a fair and consistent approach with all team members

  • Must be available to work weekends as needed



Additional Information

Indigo Books & Music is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources if you require accommodation. We will work with all applicants to accommodate their individual accessibility needs.