Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

• We love books and all things beautiful
• We are Canada’s Cultural Department Store
• Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

• We exist to add joy to our customers’ lives each and every time they interact with us and our products
• Our job is to create joyful moments for our customers
• We treat each other the way we’d treat a valued friend
• We inspire each other to do our best work
• We seek to ignite creativity and innovation every day
• We give back to the communities in which we operate

Purpose

• Responsible for supporting the team members on a day to day basis, and expected to continually improve the efficiency of the operation through effective use of people, systems and equipment while meeting and exceeding customer expectations.


• Support team managers in day to day operational tasks and overall business needs throughout both Online/Retail DC's.

Key Performance Metrics

• Meets department specific goals and KPI targets.

• Promotes team spirit and operational effectiveness to meet and exceed positive employee engagement results
• Complies with all Health & Safety policies and procedures.

Key Accountabilities

Operations

• Organizes the work load, identifies priorities and ensures high quality of work.

• Accountable for meeting on time delivery and reducing cost per unit.

• Remains current and communicates all changes, events and programs.

• Ensures team compliance to all corporate and departmental work policies and procedures.

• Effectively resolves operational challenges to achieve specified productivity and operational targets. Escalates matters to Team Managers, as needed.

• Assists Team Manager in completing necessary shift and productivity reports.

• Sustains outcome of Kaizen events.

• Participates and contributes in meetings, as required.

• Demonstrates safety awareness in the work environment.

• Ensures health & safety guidelines are followed by all team members.

• Participates in the monthly health & safety audits.

• Responsible for recording and investigating all incidents/accidents and promotes a safe work environment.

   

  Leadership

• Acts as a team builder and creates environments to sustain highly motivated team.

• Participates in the recruitment process and leads employee training and development.

• Assists Team Manager in day to day workload planning and staffing requirements.

• Proactively acquires information to develop new skills to improve job performance.

• Actively participates in the implementation of any operational changes.

• Leads by example by following all Indigo policies and procedures.

• Works in a team environment, communicates effectively with all levels of personnel while maintaining adequate level of confidentiality.

• Provides ongoing feedback and daily performance coaching to team members.

• Participates in annual performance appraisals with team managers.

• Effectively conducts and delivers disciplinary actions, as needed.

People

• Establishes high performance peer relationships.

• Maintains and nourishes relationships with all Indigo employees and business partners.

• Creates an environment of a motivated team.

   

Cultural

• Understands/demonstrates in a manner that promotes, and is aligned with, Indigo's Mission, Vision, Beliefs and DC Team Norms.

• Actively promotes a culture of a safe work environment.

Scope

Reports to: Team Manager

Manager once Removed (MOR):
Department Manager

Key Relationships

Internal:

• Interfaces and builds relationships with: Department Managers, Team Managers, Team Leads, Team Members, and other Indigo business units.

   

  External:

• Vendors, temporary staffing agencies and carriers.

Qualifications

Work Experience / Education / Certifications

• Experience working in a fast paced team based environment

• Minimum of 2 years experience working in a warehouse environment

• Minimum of 2 years experience working in a supervisory role

• Hands on experience with RF technology

• Warehouse management systems experience (SAP)

• Theory training on material handling equipment

• Ability to conduct team meetings and group trainings

• Experience in or knowledge of Lean and Six Sigma

• Knowledge of general Health & Safety requirements

• Be able to identify best practices and process improvements

• Competencies / Skills / Attributes

• Intermediate computer skills in MS Office Suite

• Demonstrated problem solving and organizational skills

• Ability to meet deadlines and work under pressure

• Ability to work independently and in a team environment

• Ability to multitask and prioritize work in a dynamic work environment

• Excellent written and verbal communication skills

• High energy and willingness to learn

• Ability to train, coach and motivate direct reports

• Be able to apply a fair and consistent approach with all team members

• Must be available to work weekends as needed

Indigo Books & Music is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources if you require accommodation. We will work with all applicants to accommodate their individual accessibility needs. 

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