Current Indigo employees should apply through the Internal Mobility page using your @indigo.ca email address.

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

• We love books and all things beautiful
• We are Canada’s Cultural Department Store
• Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

• We exist to add joy to our customers’ lives each and every time they interact with us and our products
• Our job is to create joyful moments for our customers
• We treat each other the way we’d treat a valued friend
• We inspire each other to do our best work
• We seek to ignite creativity and innovation every day
• We give back to the communities in which we operate

WHAT YOU’LL DO: 

As the Senior Network Administrator, you will report to the Team Lead of Network Services, be responsible for reporting on LAN/WAN’s and ensure the stability and integrity of Indigo’s overall network environment. You will be responsible for configuring and managing Cisco Routers/Switches/Firewalls, Radius Appliances, Juniper Firewalls, Voice Infrastructure and F5 Load Balancer devices, used in high volume Internet/Ecommerce infrastructure, as well as networks in the production, development/QA and stage environments. You will also analyze and resolve network hardware /software problems in a timely and accurate fashion.

• Participate in the planning, design, configuration and deployment of company LANs, WANs, and wireless networks, including servers, routers, switches, load balancer, firewalls, UPSs, PDUs and other hardware to ensure that the network meets company performance and availability requirements.
• Daily operational maintenance of existing network infrastructure. (Cisco, Fortigate, Motorola, Juniper, F5’s). Phone systems (Cisco / Avaya VOIP, Nortel Option 11)
• Design, plan and troubleshoot network related problems in an enterprise environment with expertise in Cisco Routers, Switches, Load balancers, Firewalls and Intrusion Detection (IDS).
• Plan and execute changes, installations, and provide support of networked computers and equipment
• Liaise with vendors for new hardware and software acquisitions and keep appropriate maintenance agreements current and effective
• Provide expert advice to other initiatives relying on network & infrastructure services
• Provide, configure, design and lead the deployment of unified communications (voice, video, and VoIP network)
• Provide, configure, design and deploy network solution for cloud based loads
• Play a key role in maturing the network & telephony systems in the areas of routing, switching, security, collaboration (voice/video), wireless, physical data center standards and monitoring systems
• Play a key in supporting DevOps team and design network services in the cloud
• Collaborate daily with other IT teams to deliver on new projects
• Act as an advocate for the customer by placing them at the forefront of all decision-making and design processes
• Proactively identify and anticipate customer expectations and needs
• Embrace and seek out technology that creates high tech and high touch solutions for Indigo’s customers
• Collaborate with others to drive flexible and iterative solutions, quickly and easily
• Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
• Help others see the impacts of their efforts and proactively engage other functions to get input
• Encourage others to freely share their point of view and be open to feedback

WHO YOU ARE: 

• College diploma in the field of Computer Science; University degree preferred
• Minimum 8 years of equivalent work experience in a senior IT network position
• CCNP, CCNP voice and CCIE designation is preferred or equal experience.
• Experience with Routing, Switching, telecom switches (Meridian), voice mail systems and Cisco IP telephony experience
• Good understanding of PCI DSS 3.2  compliance is required
• Strong working knowledge of network/internet Protocols/Services such as VoIP, GigE, 10/100 Ethernet, OSPF, EIGRP, DNS, TCP/IP, IPSec & NAT.
• Must have experience with Cisco 1800, 2600 series routers, 6509’s, 3900’s switches. Juniper Firewall and F5 BigIP.
• Familiarity with operation, management and fault diagnosis of real time transaction processing systems.
• Excellent knowledge of applicable data privacy practices and laws.
• Excellent knowledge of WIFI, Firewalls, Load Balancers, Intrusion Detection Systems, and other network security infrastructure/monitoring tools.
• Proven experience in leading small to large technical projects with demonstrated oral and written ability to communicate with team members.
• Must know when to ask for assistance, and when to provide assistance collaboratively.
• Must be approachable, teachable, and a team player with a strong desire to continue learning and expanding their experience in a highly evolving security focused environment
• Experience with network asset management, including maintenance of network components, inventory and related documentation.
• Willingness to work beyond core business hours, if necessary to minimize business interruption during planned or unplanned network/system modifications.
• Prepared to work off hours and travel as required (10-20% with GTA)

Indigo Books & Music is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources if you require accommodation. We will work with all applicants to accommodate their individual accessibility needs. 

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