ABOUT State Personnel Dept

OUR MISSION

To deliver integrated Human Resource services, allowing the governor's office and agencies to effectively achieve their stated goals and objectives. We will accomplish this by establishing and nurturing an organizational culture rooted in values and core competencies that proactively delivers best in practice services, solutions and programs.

Our Values

LEADERSHIP

We ALL demonstrate leadership. We will model, challenge, enable, inspire and encourage the best in others to achieve positive action. 

INTEGRITY

Integrating honesty, transparency, loyalty and trust into our daily actions and decision making.

PROFICIENCY

We are competent and adept at delivering decisive and effective outcomes.

INNOVATION

Constantly striving for creative solutions that best serve our customers’ unique needs. 

ACCOUNTABILITY

We willingly take responsibility for our actions and outcomes.

TEAMWORK

Always working together to achieve common goals while embracing the diversity of ideas and opinions of others.

Hire Salary: $23,400 annually ($12 per hour).

Job Description: 

The Indiana Bureau of Motor Vehicles is seeking qualified candidates to fill a Floating Team Leader position within the Indianapolis - Lawrence License Branch. This position oversees frontline customer service operations, troubleshoots customer and employee issues, and assists other branch employees in completing administrative transactions that support customer needs and day-to-day operations. Duties include:

Schedule daily assignments for Customer Service Representative (CSR).

Ensure all CSRs and frontline staff conduct work in a courteous, friendly, and respectful manner at all times.

Facilitate resolution for all customer complaints as escalated by the CSRs.

Provide relief and support to frontline operations and process customer transactions to maintain proper customer flow. 

Conduct daily branch opening and closing procedures, in accordance with agency policies, procedures, and operating guidelines.

Monitor the inventory of all BMV products and office supplies.

Complete records and/or submit reports on a daily basis for all cash balances and deposits.

Audit and legal-check all CSR transactions to ensure accuracy, timeliness, and proper accounting.

Clarify, support, and provide guidance to branch staff in the interpretation and implementation of BMV policies and procedures.

Verify and approve weekly payroll reports for each branch.

Ensure training, development, and mentoring of CSRs.

Serve as the technical resource for all STARS transactions.

Communicate to the proper chain of command any equipment failures requiring service.

Performs other duties as assigned.

Responsibilities: 

Ability to interact and verbally communicate with a variety of employees and customers, both on a one-on-one basis and in groups.

Ability to present information to clients, customers, and employees.

Ability to write reports and operational correspondence.

Ability to rationalize customer concerns.

Ability to think logically in order to troubleshoot, analyze situations, and make sound decisions.

Ability to apply fundamental cash management and accounting principles.

Proficient computer skills, including working knowledge of Microsoft Word, Microsoft Excel, e-mail systems, and STARS.

Ability to operate office equipment, including copiers, fax machines, and phones.

Knowledge of basic machinery operation.

Good knowledge of BMV services and STARS.

Ability to handle multiple tasks simultaneously.

Preferred Experience:

High school diploma or equivalent and one year of experience with the Bureau of Motor Vehicles or equivalent service industry experience. 

Additional Comments: 

Must be available to work License Branch Hours of Operation:

Tuesday, 8:30 am to 6:30 pm

Wednesday through Friday, 8:30 am to 5:00 pm

Saturday, 8:30 am to 12:30 pm

Benefits:

The State of Indiana offers a comprehensive benefit package which includes medical, dental, vision, life insurance, retirement plans and accrued leave.

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer.