BMV Customer Service Representative - Contact Center

  • Full-time

Company Description

The Indiana National Guard is a joint-force organization with 65 Army National Guard installations around the state, and facilities at Camp Atterbury Joint Maneuver Training Center and Muscatatuck Urban Training Center. Additionally, there are two Air Wings, the 181st Intelligence Wing based in Terre Haute, and the 122nd Air Wing based in Ft. Wayne.


As of April 2012, this combined force numbers approximately 15,265. The Joint Forces Headquarters is located at Stout Field on the west side of Indianapolis. The sitting Adjutant General is Maj. Gen. R. Martin Umbarger, who has held the position since March 11, 2004.


Federal Mission

The Indiana Army and Air National Guard are reserve components of the U.S. Army and U.S. Air Force. During times of national emergency, National Guard members may be called into active federal service by the President of the United States.


State Mission

During peace times, the National Guard is commanded by the governor. In it's "state" role, the National Guard assists local law enforcement agencies during emergencies at the direction of the governor. The distribution of soldiers, equipment and facilities across the state allows the National Guard to respond quickly and efficiently to emergencies statewide

Job Description

Hire Salary:

$22,386 / Year + potential performance-based bonus up to $75 / bi-weekly.


Job Description:

NOTE: This is a perpetual posting to maintain a pool of candidates for the Indiana Bureau of Motor Vehicles Contact Center positions. Vacancies are possible - not guaranteed.

The Indiana Bureau of Motor Vehicles Contact Center is seeking multiple full time Customer Service Representatives to answer incoming telephone calls regarding customers’ registrations, vehicle and watercraft titles, drivers’ license and suspensions, as well as quick quote and use of agency intranet site. This position requires the employee to be detailed oriented with the ability to problem solve in a professional and timely manner.


Responsibilities:

Learn and adhere to BMV policies and procedures.

Provide excellent customer service.

Meet and exceed department goals.

Other related duties as assigned.


Preferred Experience:

High school diploma or GED and Customer Service experience required.

Excellent communication skills.

Call center experience preferred.

Good computer and math skills.

Ability to work in a fast paced environment.


Benefits:

The State of Indiana offers a comprehensive benefit package which includes:

Medical / Dental / Vision plans

Health Savings Account available with Employer Contribution

Prescription Coverage

Employee Assistance Program

Employer-funded Retirement Plan

Deferred Compensation Plan with Employer Match

Flexible Spending Account

Work/life balance: 24 Paid Days Off and 12 Holidays, per year

Group Life Insurance

Public Service Loan Forgiveness Program

Want the specifics? Explore the Benefits of Working in State Government!


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Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer.

Additional Information

Benefits:

The State of Indiana offers a comprehensive benefit package which includes medical, dental, vision, life insurance, retirement plans and accrued leave.

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer.