We are a financial services group in South Africa offering wholesale and retail banking services as well as insurance, asset management, and wealth management.

Facilitate user experience into the design of products and services and design interfaces to effectively communicate the brand and enrich the customer’s experience.

Responsibilities:

• Develop compelling visual artifacts (UI layouts, interface elements, prototypes, high-level storyboards, mock-ups, wireframes etc.) to effectively communicate UI and UX needs.
• Develop and maintain design elements, mock-ups, and specifications as needed
• Research the latest visual design, UI and interaction concepts, presentation layer technologies, digital best practices, online trends, and provide recommendations for improvements
• Custodian for developing visual, UI and interaction design assets to be adopted within design system
• ConductingbestpracticeresearchtodevelopandimproveUIandinteractiondesign to solve end user problems effectively.
• Formulate testing parameters to effectively assess user experience
• Conductcompetitorresearchtodevelopandimprovefeaturesofproductsandtobalance user needs, technical constraints, and business objectives to solve user problems effectively
• Understand scope, requirements, and drive innovative solutions aligned with business goals and UX metrics

Requirements/Qualifications:

• Educational Background:

• Bachelor’s degree in graphic design, Interaction Design, User Experience (UX), Human-Computer Interaction (HCI), or a related field.
• A design-related certification or training would be a plus.

• Experience:

• 3+ years of professional experience as a UI/UX Designer, Product Designer, or a related role.
• Proven experience in designing wireframes, storyboards, user flows, process flows, and site maps.
• Experience working with design systems and maintaining visual/UI assets.
• Hands-on experience with user testing and research, including competitor research.
• Strong experience in conducting user research to develop and improve interaction design and solve user problems.

• Skills:

• Design Tools: Proficiency in tools like Figma, Sketch, Adobe Creative Suite (Photoshop, Illustrator, XD), InVision, and other prototyping tools.
• UI/UX: Strong understanding of interaction design principles, user-centered design, and usability best practices.
• Prototyping: Ability to create high-fidelity prototypes and mockups to communicate UI and UX needs.
• Research: Ability to conduct best practice and competitor research to improve features and solve end user problems.
• Testing: Experience in formulating testing parameters to assess user experience and usability.

• Bonus Qualifications:

• Knowledge of HTML, CSS, or JavaScript for rapid prototyping would be a plus.
• Experience with A/B testing and data-driven design decisions.
• Experience in healthcare-related product design or digital products with a focus on solving complex user problems.