The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

The purpose of the job is to develop and support the IKEA Transport & Services function in context with the Customer Care Centre operations within that area. Is responsible to ensure that all transportation and service related aspects are addressed, trends are identified and reported in key meetings to ensure that processes are functioning correctly. This will create ease and efficiency for co-workers with the goal of creating only satisfied customers.

RESPONSIBILITIES OF THE JOB

• Works proactively together with relevant stakeholders in the designated markets to address performance issues relating to transport service providers which may impact customers service level

• Acts as the designated contact point for the Customer Care Centre and Service Office Logistics for all matters transportation & services related.

• Is responsible to monitor and oversee Transportation Service Provider related issues on a trend basis (eg. E-mails interactions, EPOD & CRM cases)

• Support new hires and new markets with information relevant to position.

Motivation:

The IKEA values reflect personal values, particularly cost-consciousness and simplicity

• Always strives to reach goals with a high level of energy and motivation

• A desire to constantly improve and become better

• A passion for optimizing the process that is inspired by co-workers, customers and business

Knowledge:

Educational qualification in logistics, economics, business administration and/or relevant working experience (min. 2 years)

• Communication skills both in written and verbal

• Knowledge of the IT systems landscape associated with IKEA Transport & Services

• Communication skills

• Fluency in English and preferably local language

Capabilities:

• Supporting and cooperating

• Interacting and presenting

• Analysing and Interpreting

• Adapting and Coping