The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

Responsibilities:

• Lead a team of planners by setting clear objectives, providing guidance and support, and monitoring performance.
• Train and develop team members to enhance their skills and knowledge.
• Collaborate with cross-functional teams such as marketing, web team, customer relations, and logistics to optimize the planning process and performance.
• Analyse sales data and trends to identify opportunities for improvement.
• Monitor and report on key performance indicators related to online planning, including booking rates, conversion rates, average order value, and customer traffic sources.
• Coordinate promotional campaigns and offers to drive sales and increase customer acquisition and retention.
• Ensure compliance with company policies and procedures, as well as legal and regulatory requirements related to the planning process.
• Monitor customer satisfaction to ensure a great customer experience.
• Assess the quality of work completed by planners to secure the highest possible outcome for customers.

Capabilities:

• Ability to make things happen by championing flexibility, speed and simplicity.
• A considered decision-maker.
• Ability to align customer needs and expectations with business needs.
• Strong communication and influencing skills.
• Ability to work on agreed working methods independently and reliably.
• Ability to find solutions for customer and operational issues.

• Interior design competence is needed on the level of senior.
• Passion for the IKEA product range and services offer.
• Customer-focused mindset and strong understanding of the IKEA online shopping journey.
• Understanding of MVBC, IKEA SOPs & processes, In-house booking tool, and payment link.
• Self-motivated problem solver and analytical decision-maker. Multi-tasking is second nature to you when working with co-workers of all levels, both within and outside IKEA.
• Team player and effective communicator. Detailed-oriented and good at prioritizing and organizing your work and the work of others efficiently in a fast-paced retail environment.
• Good understanding of how to secure a smooth operation for payment, exchange & returns, and click and collect process.
• Good understanding of how to accommodate unhappy customers quickly with clear guidelines and without being exposed to any business risk.

Please apply by 17 September 2024.