The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

Responsibilities:

• Assist customers in planning their spaces using IKEA's planning tools.
• Explain the IKEA product features and guide the customer through the online planning/buying process, using my knowledge of IKEA’s services, such as delivery, assembly, installation, and financial schemes.
• Responsible for promoting IKEA's products and services, generating sales, and ensuring customer satisfaction.
• Optimize the customer shopping experience using general IKEA retailing knowledge, local market needs & range of presentation solutions that connect them.
• Working with cross-functional support teams (customer relations & service providers, interior design team, and other selling initiatives) to ensure a consistent and high-quality level of customer shopping experiences.
• Assist and ensure the customer in the end-to-end experience and ensure that customers have a positive experience and are satisfied with their final plan.
• Support customer-friendly and efficient execution of the payments, exchange & returns processes.
• Compile related online planning sales tracking & reports & booking tool reports monthly.
• Proactively follow up on customers' status, appointment booking, and details before and after the planning.

Capabilities:

• Ability to make things happen by championing flexibility, speed and simplicity.
• A considered decision-maker.
• Ability to align customer needs and expectations with business needs.
• Strong communication and influencing skills.
• Ability to work on agreed working methods independently and reliably.
• Ability to find solutions for customer and operational issues.

• Understand life at home in the local market and the outcome of market research, e.g. IKEA Customer Satisfaction Survey, IKEA Brand Capital.
• Understand trends that influence home furnishing.
• Strong understanding of the retail market customer insights & local market competition.
• Solid understanding of the easy buying & easy selling process and all aspects of the IKEA shopping experience.
• Good working knowledge of IKEA’s planning tools that will assist in planning furniture solutions.
• Basic Interior design knowledge to discuss all aspects of creating, remodeling, or updating the planning areas safely and functionally.
• Basic electrical & plumbing knowledge to advise after or before the kitchen planning.
• Good understanding of how to secure a smooth operation for payment, exchange & returns, and click and collect process.
• Good understanding of how to accommodate unhappy customers quickly with clear guidelines and without being exposed to any business risk.
• Understanding of MVBC, IKEA SOPs & processes, In-house booking tool, and payment link.

Please apply by 21 September 2024.