The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them.

We are determined to bring a little bit of Sweden to Mexico.

This role supports Store IT systems, service requests and IT incidents incl. IT hardware equipment, application systems and operations. The role requires working closely with store co-workers, super users, SO IT team and external IT vendors to ensure high availability, stability and security of IT system to support store activities and operations.

· Perform day-to-day IT operations and support activities in the store ensuring that IT
systems perform with high availability, performance and security.
· Investigate, trouble-shoot, follow up and communicate with store users on their IT
support incidents and service requests with resolution, closure, work-around and
escalation.
· Perform Store IT support according to IT policies, standards and SOPs.
· Support IT audit, compliance and security reviews & assessments.
· Support implementation of local Store IT project activities within planned scope,
schedule and budgets.
· Support Store super users in testing, training, implementation and upgrade of Store
IT systems incl. associated technical documentation.
· Support and coordinate with SO IT in system security patches and anti-virus updates
on Store IT systems on need basis.
· Maintain inventory records of hardware, software license and support contracts.
· Support IT hardware, software, license and subscription compliance through
physical checks and tools (Service Desk and SCCM).
· Coordinate on-site work with authorised vendors during rebuild, relocations or
repairs.
· Support SO IT and Store BN in IT budget preparation and contract renewal of Store
IT hardware, software licenses, application support, subscription & other IT services
procurement with due diligence.
· Support system & data backup, recovery procedures to ensure effective and
timely recovery of business data & IT services in the event of an emergency or
disaster situation.
· Provide IT support to Shopping Centre (e.g. Damansara/ IPC; Tebrau/ Toppen), 
wherever applicable.
· Provide standby weekend & after office support if required or rostered.

Motivation

· Passionate about IT solutions and trends in retail industry.

· Teamwork and Service oriented mind-set.

· Strong sense of achievement in driving IT operational support.

Knowledge
· A diploma in IT Professional disciplines (Computer / Information Technology).
· Minimum 3 years of experience in IT support role.
· Practical knowledge to support super users, system support and testing. 
· Practical experience in IT support including Service Desk, System monitoring,
Backup & restore, Patching & Malware protection.
· IT Support experience of IT systems in retail environment (Microsoft Navision, LS 
Retail, POS, CRM, SQL Database).
· Working knowledge of IT infrastructure, network and security technologies 
(Windows Servers, Active Directory, Azure, VMWARE, EMC Storage, CISCO Routers, 
Switches & WLAN, Firewall, SCCM and Azure Cloud).
· Familiar with store operations, e-commerce and retail business processes.

Capabilities

· Install and configure computer hardware, operating systems, servers, storage, networks, printers and applications.

· Maintain, monitor, troubleshoot and support computer systems and networks incl. POS, Printers, Scanners, Wi-Fi, MGF devices, Desktops, Laptops and Tablets.

· Resolve IT support issues and service requests in a structured and timely manner.

· Excellent team work and establish good working relationship with users and service providers.

· Customer service mind-set, self-starter, process improvement orientation.

· Able to work under time pressure with problem solving, priority driven and business focussed approach.

· A technical, logical thought process with good communication in English.