Ikano Retail owns and operates IKEA stores in Singapore, Malaysia, Thailand and Philippines.  We have an ambitious expansion plan and encourage our people to move between roles and even countries. We are not afraid to take on responsibility. We strive to make a positive impact on people and the planet. We laugh and have fun on a daily basis, working together.
And we are always looking for people who share our values to join the IKEA family.

• Be responsible for overseeing and managing specific key-accounts and/or customer verticals as assigned by the Country Manager, IKEA for Business, Thailand, and be responsible for all communication, follow-up and business development for these.
• Capture and manage all incoming enquiries from customers via the designated IKEA for Business website, email, and/or the CCC contact number for Thailand, and assign the enquiries to the respective business units (store/central function).
• Monitor the progress on all sales leads, and track that all leads are processed in a timely and professional manner.
• In coordination with Sales Management identify and validate new sales leads through outreaching contact and assign the leads to the respective business units (store/central function).
• Analyse market trends, sales records and customer needs to provide reliable and timely data to support the regional sales team.
• Process central orders invoicing.

• Experience in professional communication with corporate clients.
• Broad knowledge on how to optimise the customer experience across physical and digital touchpoints.
• Strong stakeholder management ability.
• Strong analytical and database structuring & management skills.
• Understanding and commitment to company Culture and Values, with strong ability to convey these directly and indirectly through own way of being.
• Fluent in verbal and written English. Other Asian language is an added advantage.
• Positive personality. Fair, honest and trustworthy with excellent interpersonal skills, strong commercially creative sense, and a good sense of humour.
• Self-reliant with proven ability to work as part of a team as well as independently.
• Enthusiastic, with strong desire to be part of a positive and challenging environment.
• Supportive to others, keen to share knowledge and learning with others in the organization, and to go the extra mile as part of an ambitious team. 

Please apply by 7 October 2022.