Headquartered in Denver, Ibotta is transforming the consumer shopping experience by making it easy for shoppers to earn cash back on their everyday purchases, like groceries, electronics, clothing, gifts, home, office supplies and more. We’re one of the most frequently used apps in the U.S., and we’re continuously striving to improve our user experience, enhancing the app’s the unique interactive platform that empowers users to shop smarter and provides brands with unmatched access to an engaged and loyal millennial audience. Since launching in 2012, Ibotta has more than 16 million downloads and has put more than $100 million back into users’ pockets. For more information, please visit www.ibotta.com/careers.

Do you love helping others? Do you like being the heartbeat of a company’s business? Great! You’ll be a great addition as a Customer Support Representative. Our Customer Support team at Ibotta is one of the key differentiators among Ibotta’s competitors. The accuracy, efficiency, analytical thinking and personal attention the team gives to every user has been a key component in the success of our company. We are looking for someone who will take personal pride in the reputation our support team has built. Voted one of the top workplaces in 2015 by the Denver Post.

This is a part-time, remote position.  Must be located in Colorado and able to attend training remotely. 

PLEASE NOTE: Applications from out of state can not be considered at this time.  

Responsibilities:

• Analyze and respond to email inquiries from Ibotta users
• Work through fraud reports, receipt moderation, and customer emails so you can see first hand if there are any issues or pain points with the app
• Problem solve by reviewing Ibotta systems and customer accounts
• Work on special projects for senior management team in marketing, sales & technology
• Be an advocate for the customer to ensure satisfaction 

This position pays $12/hour.

• Analyze and respond to email inquiries from Ibotta users
• Work through fraud reports, receipt moderation, and customer emails so you can see first hand if there are any issues or pain points with the app
• Problem solve by reviewing Ibotta systems and customer accounts
• Work on special projects for senior management team in marketing, sales & technology
• Be an advocate for the customer to ensure satisfaction 

This position is 100% remote. This means that you will need to have a working home computer, internet access, a functioning webcam and microphone and the ability to keep yourself on-task with little direct supervision. 

To apply, please fill complete the application found via the following link: https://boards.greenhouse.io/ibotta/jobs/454830#.WG6ZEbYrLeQ