ITW is a fortune 200 global multi-industrial manufacturing company with revenues totaling $14.8 billion in 2019. The company’s seven industry-leading segments leverage the unique ITW Business Model to drive solid growth with best-in-class margins and returns in markets where highly innovative, customer-focused solutions are required. ITW has approximately 48,000 dedicated colleagues in operations around the world who thrive in the company’s unique, decentralized and entrepreneurial culture.

Additives International, one of 80+ business units owned by of ITW, manufactures and supplies specialty and innovative chemicals for the automotive aftermarket. Additives International manufacture products in Spain and Belgium, and commercialize around the globe serving markets in Europe, Middle East, Russia, Asia and Africa.

The Customer service representative will be responsible for receiving and processing orders from A to Z, ensure the fastest possible delivery to these customers as well as timely invoicing. He/she will need to contribute to an outstanding purchasing experience for our customers.

He/she will work closely with the customer service team and internal stakeholders (production, sales, etc) and will report to the supply chain manager.

Thanks to his/her competencies in dealing with customers, he/she will help our division to be best in class in customer experience.

Responsibilities

• Active follow-up of customers by telephone and email, with respect to delivery times and transport options, promotional campaigns, payment arrears, absence of orders, ...
• Receipt of orders and input in the system, monitor from order to delivery, contribute to a timely delivery of orders;
• External communication with customs and excise services, process excise formalities and keep them up-to-date;
• Communicate internally with Production, Planning and Sales regarding  potential issues, solutions or opportunities;
• Handle orders:
  • Administrative: invoices, certificates, classification, register promotion prices in IFS;
  • Logistics: arranging transport, preparing transport and customs documents;
  • Contact with sales managers regarding pricing and communication of promotional campaigns;
• First point of contact for customers and colleagues concerning questions, opportunities and issues;
• Create and follow up customer complaints;
• Back-up for the distributors orders;
• Other possible tasks associated with the sales administration.

• You have a bachelor's degree in logistics with commercial feeling.
• You express yourself fluently in Dutch, English and German, both in a (telephone) conversation as well as written. Other additional languages are a plus.
• You can communicate at different levels, both outside and within the organization.
• You can easily handle Microsoft Office (Outlook, PowerPoint, Word, Excel) and you preferably have experience with an ERP package.
• You are a dynamic graduate or you have a first work experience in a similar role.