North Star Imaging (NSI), is a global organization that designs, manufactures, sells and services 2D digital and radiography and 3D computed tomography equipment.  You will find that our established strength, commitment to our core values and team focus provides an engaging work environment and offers exceptional opportunities for personal and career development.

NSI is part of Illinois Tool Works (ITW), a global Fortune 250 diversified industrial manufacturer of value-added consumables and specialty equipment with related service businesses.

We are seeking a dynamic and driven individual to support NSI’s Inspection Services Group in developing and expanding its business, with a focus on assigned key markets. This role involves managing designated key customer accounts, fostering strong customer relationships, processing of customer hardware at NSI locations, and performing other related duties as assigned.

The successful candidate will be responsible for the following critical functions:

• Strategic management and expansion of key customer accounts within assigned markets
• Establishment and maintenance of robust customer relationships, with a focus on comprehensive cross-selling of NSI scanning services offerings
• Collaboration with technical experts and support teams to develop and refine solutions that address complex client requirements
• Oversight of client location visits during product scanning processes, ensuring optimal customer support throughout project lifecycles
• Development and presentation of annual scanning services sales plans, including quarterly progress reports and results analysis
• Demonstration of proficiency in NSI software suite and advanced products
• Contribution to the development of technical manuals, work instructions, and procedural documentation
• Interpretation and application of customer and industry specifications, codes, and standards
• Collaboration with application engineers to develop scanning techniques using proprietary imaging software for customer-specific applications
• Execution of duties at customer sites, with a requirement of 50% travel (domestic or international) during the week/month

• Minimum of 5 years of extensive experience in Non-Destructive Testing (NDT).
• Exceptional written and verbal communication skills.
• Advanced proficiency in software applications and computer systems.
• Demonstrated ability to interpret and apply complex technical information, including industry specifications, codes, and standards.
• Strong capacity for independent work with attention to detail and decision-making skills.
• Superior customer service skills and professionalism.
• Valid driver's license required.

The salary for this position ranges from $92,000 to $140,000 based on education and experience. Take this opportunity to join a professional and successful team where you can make a significant impact immediately.  Enjoy competitive compensation and generous benefits that includes health, dental, life and LTD insurance, paid parental leave, 401k (with match), and a generous tuition reimbursement program.

All your information will be kept confidential according to EEO guidelines.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.