Customer Relations Representative

  • Full-time
  • FLSA Status: Non-Exempt

Company Description

Want to work for a company who protect the consumer whilst also having a highly commercial focus? ‘We Keep Food Safe’ from physical contaminants, saving lives and reducing waste. 

LOMA SYSTEMS is a premium worldwide manufacturer of inspection equipment, used to identify contaminants and product defects in the food and pharmaceutical industries. LOMA Systems has over 50 years of experience developing and installing Designed to Survive ™ equipment, that delivers on our company purpose to ensure when products leave the factory, they are contamination free, to the quality intended and safe for you as the consumer. We pride ourselves in delivering on our commitments, providing high quality technical service and trusted advice to our customers.

Our culture is hands-on

At Loma Systems every individual is encouraged to take the initiative to get things done, and you will have the opportunity to make a real impact. LOMA Systems’ parent company is Illinois Tool Works (ITW), a fortune 250 diversified industrial manufacturer of value-added consumables and specialty equipment. ITW live by a philosophy of autonomy and a decentralized culture. This unique relationship means Loma systems can offer a personalized experienced to each and every employee, whilst offering the career progression and stability that comes from working for a larger organization. 

At Loma and ITW we leverage the 80:20 principle in everything we do. We are serious and focused on improving food and pharmaceutical safety but know that they best way to achieve this is through employing a positive mindset and have a one team culture. If you have a proactive approach and want to make an impact, we want to hear from you. 

Job Description

The Customer Relations Representative will work within the Customer Relationship Department which focuses on the good operation of sales and service administration of the North American Business Unit. The position holder will be expected to provide a professional and efficient customer relations administrative function. This includes tending to all customer inquiries for the supply and process of sale proposals for all products and services offered by the company. This role is critical in providing the highest levels of customer service to our customers while maximizing the efficiency of sales and service resources.

Responsibilities:

  • Prepare basic equipment service and spares proposals using automated tools (auto-quote, service calculator).
  • Process soles orders for standard equipment, service, and spare parts (assess incoming orders for accurate commercial and accounting details, electronic entry of order details, invoice generation and administration, write acknowledgment of orders to the customer and dispatch notification).
  • Arrange dispatch, paperwork and collection of Rental / Demo / Loan refurbishment and exhibition equipment.
  • Ensure all service-related administration is completed as required including logging of service visit requests, processing, and invoicing of Electronic Service Reports (ESR).
  • Facilitate effective communication with customers, the field sales and service teams, OEM, external representatives and internal functions, engineering, etc., relating to completion of customer orders and resolution of application/delivery issues.
  • Participate in the development of a customer facing & commercially aware Internal Customer Relation Team.
  • Develop the use of Customer Relations Management (CRM) database within the sales team.
  • Address general inquiries, sales leads, literature requests, communication to customers regarding delivery dates & amendments.
  • Assist and host customer visits at the Carol Stream, IL facility.
  • Work in conjunction with other key elements of the business such as external sales, engineering, manufacturing, and service departments.
  • Pro-actively participate in ITW's “toolbox” initiatives.
  • In addition to the duties listed above, the position holder must carry out tasks assigned by their supervisor that are essentially related to their duties.

Qualifications

Requirements:

  • High School Diploma required. Associate’s degree in Business Administration, Marketing, Sales Management or related field preferred.
  • Minimum 2 years of experience in customer service or a similar role.
  • Must be enthusiastic, self-motivated, and able to manage own workload.
  • A role model of Loma’s behaviors (Hands-on, One Team, Positive Mindset, Delivering on our Commitments, Taking the initiative) and ITW Values.
  • Excellent verbal and written communication skills; confident with both internal and external individuals at all levels. Excellent telephone manner.
  • Strong attention to detail and organizational skills
  • Ability to work as part of o team as well as independently under pressure and react quickly to changing priorities.
  • High proficiency in the use of Excel, SharePoint, and other Microsoft Office suite applications

Additional Information

This position is not eligible for visa sponsorship.

If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please call the Loma Human Resources Dept. at (224) 856-8937 to request assistance. No other requests will be acknowledged.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.  

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