Field Service Technician

  • 1 Anyplace Street, Philadelphia, PA, United States
  • Employees can work remotely
  • Full-time
  • FLSA Status: Exempt

Company Description

ITW IDS offers exciting career opportunities across the U.S. and abroad. At IDS our employees experience a small company, family-like atmosphere. We empower all of our employees to “Make Their Mark” in the organization by adopting the entrepreneurial culture.

The ITW IDS team is a global network of highly talented individuals. We could not be a true total solution provider of hot stamp, heat transfer, seat seal, pad print and digital technology without our team of smart, dedicated individuals. We understand that taking good care of our talent is essential to our ability to meet client needs in the years ahead.

Job Description

ITW IDS is looking for a Field Service Technician to cover the Northeast USA. ITW IDS Tax Stamp is a business based out of Lancaster, NY that builds, sells, and services tax stamp machines. Field technicians work alone or with other technicians on Cigarette Tax Stamping machines that places state tax stamps on cigarettes. Field technicians work alone or with other technicians on case cutting equipment that cuts open master cases of cigarettes. A technician travels overnight 80% of their time to perform installations, preventive maintenance and service calls at assigned accounts in one or more states. Technicians repair, test, install, removes and ship all varieties of company equipment as requested.  Maintains good customer relations with assigned accounts and is responsible for documenting all service-related activities.

Qualifications

Education:  Requires minimum of high school diploma and four years of electrical and mechanical training or equivalent experience. Associates degree in technical field preferred.

Experience/Skills: 

· Requires excellent communication with multiple departments and levels of the organization.

· Prefer 4+ years of experience as a field service technician

· Must have good driving record

· Ability to travel overnight on regular basis and work overtime when needed.

· Must have excellent customer service skills.

Additional Information

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.  

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