Office Administrator

  • San Jose, CA, USA
  • Full-time

Company Description

IT Management Corporation was established in 2009 as a new generation IT solution provider focusing on sustainability, network conversion, and business alignment. We’re a highly qualified and professional voice and data network consulting and service organization.

At IT Management, our mission is to facilitate a transformation to a more efficient, sustainable technical environment; enabled by advanced technology and enhanced communication to optimize production and increase reliability.

We combine our professional and managed services with technologies from leading vendors to provide our customers with the best solution to their needs with consideration of industry standards and reliability. We can assist businesses in designing strategy, architecture, and technology roadmaps that become the blueprint of their vision.

Job Description

Seeking a motivated individual to provide help with everyday office administration functions & customer service.  Will be good to be familiar with technology products and services, and working with IT departments in the K-12 education market.

Responsibilities include direct communication (telephone, email, text) with company accounts, and working with our internal company resources to support customers, projects, and programs in the K-12 education market.  Provide support to Project Manager, assist with producing plans, develop schedules and budgets, responding to vendors and customer inquiries, generating reports.  

The individual will perform support and coordinating tasks, including scheduling, maintaining documentation, responding to customer inquiries.  The right candidate will have excellent communications and interpersonal skills and will interact with customers and internal team members to help deliver results on-time and within budget.

 

Responsibilities

  • Provide administrative support for principals
  • Provide customer service and support for existing customer and accounts, along with the project teams
  • Respond to customer and vendor telephone and email inquiries
  • Enter data and generate reports
  • Order processing, expediting all open orders, ensuring on-time delivery, 
  • Review Daily, Weekly, Monthly Open PO, and Open Invoice report,
    Monitor and document ordering and delivery of hardware and software
  • Review Daily, Weekly, Monthly Open PO, and Open Invoice report, 
  • Respond to issues as they arise, recommend required actions to resolve issues
  • File paperwork, Customer Documents, Manage Office Supplies 

Qualifications

  • Work experience as an Office Administrator & Customer Service Representative  in a fast-paced,  technology environment
  • Professional, organized, team-oriented work habits
  • Responsive to inquiries with a pleasant, friendly demeanor
  • Minimum 3 years experience in technology service or support role in a technical sales and service environment
  • Excellent customer-facing skills, working with internal and external project teams
  • Competency with MS Office, project management applications
  • Professional, good work ethics, on time, and positive personality 
  • Able to adapt, improve, retain knowledge, and follow instructions
  • Organized, meticulous, and consistent, review your own work before delivery
     

Additional Information

All your information will be kept confidential according to EEO guidelines.