IT Force, LLC offers short-term work opportunities for freelancers, specifically in the area of IT field services. Connect with companies for short-term, one-off field service projects or partner with Fortune 500 organizations to manage their ongoing field service needs. These work opportunities include IT related equipment repair, original equipment manufacturer (OEM) support, point of sale (POS) system support, and consumer electronic installations and repairs.

The Help Desk Technician will be available during core business hours, M-F. The successful candidate will provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. Performs minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third party vendor maintenance agreements. Helps install local area network cabling systems and equipment such as network interface cards, hubs and switches. Additional duties may include, but may not be limited to:

• End user support and maintenance for network related hardware and software. 
• Local and remote users’ problem resolution, and consultation services for varying service levels.
• Contact user within 15 minutes after help desk notification during the Normal Working Hours (NWH), and 30 minutes after notification from the COR during after-hours for assistance, trouble calls, and systems or applications outages.
• Manage desktops peripherals and mobile computing devices configurations, analysis of malfunctions, enhancements, diagnostics, maintenance and troubleshooting of existing or new network hardware and software infrastructure and telecommunications equipment. 

• Provides support to end users on a variety of issues.
• Identifies, researches, and resolves technical problems.
• Responds to telephone calls, email and personnel requests for technical support.
• Documents, tracks, and monitors the problem to ensure a timely resolution.
• Familiar with a variety of the field's concepts, practices, and procedures.
• Relies on experience and judgment to plan and accomplish goals.
• Performs a variety of complicated tasks.
• May lead and direct the work of Contractor staff.
• A wide degree of creativity and latitude is expected.

All your information will be kept confidential according to EEO guidelines.