Field Operations Manager

  • Full-time

Company Description

Headquartered in Bethesda, Maryland, ISN Corporation is a nationwide provider of specialized professional services to Federal government agencies. ISN's portfolio includes work with over 100 Federal agencies.

ISN Corporation has been awarded a place in the Washington Business Journal's list of the 50 Fastest Growing Government Contractors. ISN is also on the Business Inc. Magazine's 5000

List of Fastest Growing Private Companies for the last two years.

ISN Corporation offers many competitive benefits to its employees, including:

  • Major medical insurance with prescription coverage
  • Dental plan
  • Flexible spending
  • Short-term and long-term disability benefits at no cost to employees
  • Basic life insurance at no cost to employees
  • Retirement Plan
  • Paid leave with accrual beginning at Date of Hire

Job Description

ISN Corporation, a federal government contractor located in Bethesda, MD, is looking for an experienced Field Operations Manager to oversee our field team field operations. Ideal candidates will have expertise with both the Head Start Program, and be familiar with the Classroom Assessment Scoring System (CLASS) accreditation process. 

Responsibilities include, but are not limited to:  

  • Overseeing field operations to ensure compliance with current federal guidelines. 

  • Managing the HQ support team, including quality control personnel and support leads. 

  • Acting as the primary point of contact to the client. 

  • Reviewing program data & client deliverables to ensure quality assurance and accuracy. 

  • Ensuring deadline compliance, both in regards to the HQ team, and the field staff. 

  • Providing subject matter expertise (SME) as needed, specifically as it pertains to Head Start Program Performance Standards (HSPPS) & the Head Start Early Learning Framework (HSELOF). 

  • Evaluating Reviewer reports, primarily in regards to quality assurance & compliance. 

  • Daily monitoring of data and evidence collected during onsite field work. 

  • Ensuring field staff implement and follow the Focus Area methodology. 

  • Facilitating the implementation of the Office of Head Start (OHS) system, as well as the necessary workflows, benchmarks, and management strategies to ensure compliance. 

  • Coordinating annual updates to the program’s Standard Operating Procedures (SOPs) for field operations. 

 

Qualifications

  • Bachelor's degree in a related field and/or 6+ years related experience.   

  • Project Management Professional (PMP) certification (or equivalent) preferred. 

  • Excellent oral and written communication skills.   

  • Familiarity with CLASS accreditation preferred.  

Additional Information

ISN Corporation is an Equal Opportunity Employer

ISN Corporation is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, marital status, genetic information, or any other characteristic protected by law.


ISN Corporation is a Drug-Free Workplace. Candidates are required to pass a pre-employment background investigation before beginning employment.

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