CX Solution Specialist

  • 1300 Clairevue Boulevard West, Saint-Bruno-de-Montarville, QC, Canada
  • Full-time
  • Sub department: Solution expertise

Company Description

ISAAC Instruments designs and manufactures technological solutions that enable truck fleets to improve performance, productivity, compliance, and safety.

Incorporated in 1999, ISAAC maintains a leading position as a supplier in the fleet management solution market in Quebec and is currently the only supplier of vehicle telemetry in North America. The company is actively developing the Internet of TrucksTM, by connecting more objects aboard the truck, and using big data so transporters can gain business intelligence and meet business objectives.

ISAAC Instruments benefits from sustained growth and has received several awards and nominations throughout the years, all of which are a testimony to its innovative character and its contribution to reducing fuel consumption of vehicles.

Job Description

As a Solutions Specialist, you will act as our telemetry solution expert and master all its technical aspects. You will use ISAAC solutions to help our customers tackle transportation industry challenges and improve their performance. You will assist project managers and technical specialists (after-sales) with any technical questions that arise during or after deployment. You will work together with the internal team to customize the solution to best meet customers’ needs. In this role, you will connect with the Customer Experience team.

Your responsibilities

  • Analyze business processes and define the functional needs of the solution for customer deployment

  • Assist the project manager during meetings with customers

  • Understand the challenges fleet managers face and help them optimize performance and productivity

  • Supervise projects during deployment and lend your technical expertise to ensure the solution meets customer needs

  • Follow up on customers’ technical questions

  • Document activity in the CRM system

  • Optimize the use of technology in the transportation industry

  • Contribute to the improvement of process deployments

  • Answer questions from technical specialists

  • Analyze, document, and respond to more complex problems

Qualifications

  • University degree in engineering

  • Relevant professional experience as a technical specialist, sales engineer, systems engineer, or business analyst in the IT field

  • Experience in or knowledge of telemetry or telematics solutions

  • Keen interest in business strategy implementation

  • Excellent customer approach

  • Good communication skills

  • Good team player

  • Excellent analytical and problem-solving skills

Your assets

  • Professional experience in a transportation and logistics company

  • Keen interest in technology

Additional Information

Employees are at the center of ISAAC’s interests and values. This explains the numerous benefits of working at ISAAC, namely:

  • varied career opportunities

  • a stimulating work environment focused on innovation

  • enthusiastic and collaborative teams

  • competitive salaries and benefits promoting work-life balance: a complete group insurance plan, group RRSP, flexible hours, 4 weeks of vacation, etc

  • various social activities and free snacks every day