CX Solution Specialist
- Full-time
- Department: Client Experience / Expérience Client
- Sub department: Solution Specialist / Spécialiste de solution
Company Description
Propel your career by joining in our growth! At ISAAC, you will work with talented collaborators, where teamwork and learning are a priority. We align your goals with those of the company, and provide mentoring, training and opportunities to match your ambitions.
ISAAC is a technology company dedicated to the trucking industry. We design and manufacture solutions that help fleets improve performance, compliance and safety. We are actively developing ISAAC’s Internet of TrucksTM by always connecting more objects aboard the vehicle, and provide business intelligence to transporters thanks to big data.
Since it was founded in 1999, ISAAC remains a leader in the fleet management solution market across Canada.
Job Description
As a Solutions Specialist, you will act as our telemetry solution expert and master all its technical aspects. You will use ISAAC solutions to help our customers tackle transportation industry challenges and improve their performance. You will assist project managers and technical specialists (after-sales) with any technical questions that arise during or after deployment. You will work together with the internal team to customize the solution to best meet customers’ needs. In this role, you will connect with the Customer Experience team.
Responsibilities
Analyze business processes and define the functional needs of the solution for customer deployment
Assist the project manager during meetings with customers
Understand the challenges fleet managers face and help them optimize performance and productivity
Supervise projects during deployment and lend your technical expertise to ensure the solution meets customer needs
Follow up on customers’ technical questions
Document activity in the CRM system
Optimize the use of technology in the transportation industry
Contribute to the improvement of process deployments
Answer questions from technical specialists
Analyze, document, and respond to more complex problems
Qualifications
University degree in engineering
Relevant professional experience as a technical specialist, sales engineer, systems engineer, or business analyst in the IT field
Experience in or knowledge of telemetry or telematics solutions
Keen interest in business strategy implementation
Excellent customer approach
Good communication skills
Good team player
Excellent analytical and problem-solving skills
Assets
Professional experience in a transportation and logistics company
Keen interest in technology
Additional Information
Collaborators are at the center of ISAAC’s interests and values. This explains the numerous benefits of working at ISAAC, namely:
varied career opportunities
a stimulating work environment focused on innovation
enthusiastic and collaborative teams
competitive salaries and benefits promoting work-life balance: a complete group insurance plan, group RRSP, an EAP, flexible hours, 4 weeks of vacation, etc
various social activities and free snacks every day