Business Process Optimization Analyst

  • 1300 Clairevue Boulevard West, Saint-Bruno-de-Montarville, QC, Canada
  • Full-time

Company Description

ISAAC Instruments designs and manufactures technological solutions that enable truck fleets to improve performance, productivity, compliance, and safety.

Incorporated in 1999, ISAAC maintains a leading position as a supplier in the fleet management solution market in Quebec and is currently the only supplier of vehicle telemetry in North America. The company is actively developing the Internet of TrucksTM, by connecting more objects aboard the truck, and using big data so transporters can gain business intelligence and meet business objectives.

ISAAC Instruments benefits from sustained growth and has received several awards and nominations throughout the years, all of which are a testimony to its innovative character and its contribution to reducing fuel consumption of vehicles.

Job Description

Does the challenge of supporting the expansion of a fast-growing company appeal to you? Are you a meticulous, deductive type who is skilled at prioritizing requests and tasks? If you answered yes to both questions, our operations and logistics team is looking for you! You will be responsible for analyzing and improving the operational processes of the company, and managing the associated change.

Your responsibilities

  • Identify performance improvement opportunities and operational processes’ optimization

  • Propose and implement solutions to rectify identified performance gaps

  • Automate and streamline processes, primarily in Salesforce (CRM) and Genius (ERP)

    • Salesforce (Apex, SOQL, Process Builder, Workflow Actions, Workflow Rules)

    • Genius (SQL Server)

    • Customized (C #)

  • Consult and involve colleagues in the design and implementation of new procedures

  • Manage change

  • Prepare, plan and execute colleagues’ training


  • Hold a university degree in IT or another relevant field

  • Minimum five (5) years of experience in process design and systems analysis

  • Knowledge of object-oriented programming

  • Experience writing database queries

  • Great listener with strong interpersonal and communication skills, both spoken and written

  • Solid problem-solving and analytical/deductive skills

  • Ability to make the right decisions in various contexts and to influence, convince, and anticipate change

  • Initiative

  • Indisputable drive to take on projects with energy and enthusiasm

  • Attention to detail

  • Full proficiency in French and English

Your assets

  • Knowledge of Apex

  • Knowledge of SOQL

Additional Information

Employees are at the center of ISAAC’s interests and values. This explains the numerous benefits of working at ISAAC, namely:

  • varied career opportunities

  • a stimulating work environment focused on innovation

  • enthusiastic and collaborative teams

  • competitive salaries and benefits promoting work-life balance: a complete group insurance plan, group RRSP, flexible hours, 4 weeks of vacation, etc

  • various social activities and free snacks every day