CX Solution Specialist
- 240 Boulevard Fréchette, Chambly, QC, ca
- Sub department: Solution expertise
ISAAC Instruments designs and manufactures technological solutions that enable truck fleets to improve performance, productivity, compliance, and safety.
Incorporated in 1999, ISAAC maintains a leading position as a supplier in the fleet management solution market in Quebec and is currently the only supplier of vehicle telemetry in North America. The company is actively developing the Internet of TrucksTM, by connecting more objects aboard the truck, and using big data so transporters can gain business intelligence and meet business objectives.
ISAAC Instruments benefits from sustained growth and has received several awards and nominations throughout the years, all of which are a testimony to its innovative character and its contribution to reducing fuel consumption of vehicles.
As a Solutions Specialist, you will act as our telemetry solution expert and master all its technical aspects. You will use ISAAC solutions to help our customers tackle transportation industry challenges and improve their performance. You will assist project managers and technical specialists (after-sales) with any technical questions that arise during or after deployment. You will work together with the internal team to customize the solution to best meet customers’ needs. In this role, you will connect with the Customer Experience team.
Analyze business processes and define the functional needs of the solution for customer deployment
Assist the project manager during meetings with customers
Understand the challenges fleet managers face and help them optimize performance and productivity
Supervise projects during deployment and lend your technical expertise to ensure the solution meets customer needs
Follow up on customers’ technical questions
Document activity in the CRM system
Optimize the use of technology in the transportation industry
Contribute to the improvement of process deployments
Answer questions from technical specialists
Analyze, document, and respond to more complex problems
University degree in engineering
Relevant professional experience as a technical specialist, sales engineer, systems engineer, or business analyst in the IT field
Experience in or knowledge of telemetry or telematics solutions
Keen interest in business strategy implementation
Excellent customer approach
Good communication skills
Good team player
Excellent analytical and problem-solving skills
Professional experience in a transportation and logistics company
Keen interest in technology
Employees are at the center of ISAAC’s interests and values. This explains the numerous benefits of working at ISAAC, namely:
varied career opportunities
a stimulating work environment focused on innovation
enthusiastic and collaborative teams
competitive salaries and benefits promoting work-life balance: a complete group insurance plan, group RRSP, flexible hours, 4 weeks of vacation, etc
various social activities and free snacks every day