Client Success Manager

  • 240 Boulevard Fréchette, Chambly, QC, ca
  • Full-time
  • Sub department: Project Management

Company Description

ISAAC Instruments designs and manufactures technological solutions that enable truck fleets to improve performance, productivity, compliance, and safety.

Incorporated in 1999, ISAAC maintains a leading position as a supplier in the fleet management solution market in Quebec and is currently the only supplier of vehicle telemetry in North America. The company is actively developing the Internet of TrucksTM, by connecting more objects aboard the truck, and using big data so transporters can gain business intelligence and meet business objectives.

ISAAC Instruments benefits from sustained growth and has received several awards and nominations throughout the years, all of which are a testimony to its innovative character and its contribution to reducing fuel consumption of vehicles.

Job Description

Client satisfaction and retention are at the heart of your role and objectives. You will join a dynamic, talented team of individuals who are passionate about, and ultimately responsible for, the successful adoption of ISAAC’s solution by our customers. Reporting to the Customer Experience Vice-President, your main function will be to accompany clients during the deployment, use, and integration of new products as well as the renewal of their contracts.

Your responsibilities

  • Maintaining an annual plan for client successes, with clear and well-defined stages

  • Elaborating execution plans to implement the ISAAC solution with clients

  • Partnering and collaborating with internal teams on projects and client-related matters

  • Responding to clients’ demands, evaluating new needs and accompanying them to reach their objectives more effectively

  • Evaluating clients’ continuous training needs and recommending options for delivering these services

  • Driving product knowledge, increasing adoption and identifying upsell/cross-sell opportunities with customers

  • Managing the smooth increment of the intervention process to solve major problems effectively

  • Working proactively on process rationalization while encouraging collaboration between in-house teams and other parties

Qualifications

  • University diploma in information technologies, computer engineering or any other pertinent fields

  • At least three (3) years of experience as a client account manager and/or managing implantation and deployment of software/hardware solutions

  • Strong communication skills, ability to establish solid relationships with clients, motivation towards reaching goals and results in a client-oriented perspective

  • Leadership, excellent organizational skills, problem-solving abilities, multi-tasking and adaptation to change

  • In-depth knowledge and mastery of computer solutions and software

  • Perfectly bilingual (English and French), both oral and written

  • Readiness to travel throughout Canada and the U.S. (between 10% and 25% of the time)

Additional Information

Employees are at the center of ISAAC’s interests and values. This explains the numerous benefits of working at ISAAC, namely:

  • varied career opportunities

  • a stimulating work environment focused on innovation

  • enthusiastic and collaborative teams

  • competitive salaries and benefits promoting work-life balance: a complete group insurance plan, group RRSP, flexible hours, 4 weeks of vacation, etc

  • various social activities and free snacks every day