ABOUT IQ-EQ

We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. 

We employ a global workforce of 6,500+ people across 24 jurisdictions and have assets under administration (AUA) exceeding US$857 billion. We work with 13 of the world’s top 15 private equity firms.

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.

Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding. 

We’re driven by our Group purpose, to power people and possibilities.

This role is responsible for supporting investor services operations through the review and processing of investor subscription, redemption, and transfer transactions. The position involves managing investor communications, maintaining investor records and portal access, updating allocation systems with relevant partner and transaction data, and supporting monthly investor allocation processes and statement distributions. The successful candidate will work closely with investors, internal teams, and stakeholders to deliver timely, accurate, and high-quality investor servicing while maintaining operational excellence and strong attention to detail.

What You'll Do

• You'll review investor orders for subscriptions, redemptions, and transfers to ensure completeness, accuracy, and compliance with internal procedures.
• You'll complete and maintain checklists and supporting documentation associated with various investor transaction types.
• You'll manage the investor services email inbox, respond promptly to investor inquiries, process requests, and distribute investor statements as required.
• You'll manage the investor services portal by maintaining current contact information, updating interested party details, and ensuring appropriate portal access and statement distribution settings.
• You'll populate and maintain allocation systems with partner demographic information, transactional data, and contact details to support investor reporting and allocation processes.
• You'll support monthly investor allocation activities, contact maintenance processes, and distribution of investor statements while ensuring data accuracy and operational efficiency

WHAT WE OFFER:

• Competitive Total Rewards Package: Comprehensive annual compensation including basic salary, HRA, special allowance, provident fund contributions, gratuity, internet allowance, and food allowance.
• Health & Insurance Coverage: Medical insurance, group term life insurance, and group personal accident insurance for financial security and peace of mind.
• Allowances & Support: Transportation or transportation allowance and shift allowance to support work flexibility and commuting needs.
• Paid Time Off: Generous paid leave to support work–life balance.

• You have a Bachelor's degree in Commerce, Accounting, Finance, Business Administration, or a related field; MBA, CA/CMA/CS Semi-Qualified candidates are preferred.
• You have 1–2 years of relevant experience or 2–4 years of industry experience if you are an MBA or CA/CMA/CS Semi-Qualified candidate.
• You have 2–3 years of relevant experience or 3–4 years of industry experience if you are a Graduate candidate.
• You have strong analytical and problem-solving skills with the ability to review investor transactions, investigate discrepancies, and ensure accurate resolution.
• You have excellent attention to detail, strong communication skills, and an intellectually curious mindset with the ability to work independently in a fast-paced investor services environment.

OUR COMMITMENT TO YOU AND THE ENVIRONMENT

As a forward-looking business, sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining meaningful, long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.

Our learning and development programmes and systems enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 6,500+ employees - from 94 nationalities, across 24 countries - to each achieve their potential. Through IQ-EQ Launchpad we support female managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.

We’re committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our client’s sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.