ABOUT IQ-EQ

We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. 

We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top 15 private equity firms.

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.

Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding. 

We’re driven by our Group purpose, to power people and possibilities.

As the Front of House Receptionist at IQ-EQ, you will be the welcoming face and first point of contact for guests, ensuring an exceptional experience from the moment they arrive. You will play a key role in managing visitor interactions, handling enquiries, and maintaining a professional, five-star front-of-house environment. 

This role requires outstanding communication skills, a polished and approachable demeanour, and a proactive mindset. You will be instrumental in upholding our company’s reputation by delivering a seamless and professional guest experience. 

Key Responsibilities 

• First Impressions Matter: Provide a warm, professional, and polished welcome to all visitors, ensuring they feel valued and attended to. 
• Front Desk Management: Oversee all reception duties, including handling enquiries, directing guests, and managing visitor access. 
• Meeting Room Excellence: Maintain pristine and fully equipped client meeting rooms, ensuring AV systems function properly and bookings align with schedules. 
• Call & Query Handling: Manage incoming calls efficiently, demonstrating excellent telephony etiquette and directing queries appropriately. 
• Visitor Experience: Organise refreshments and coordinate meeting room arrangements to ensure seamless client interactions. 
• Facilities Liaison: Work closely with landlord teams, including engineering, cleaning, and security, to address any operational issues. 
• Security & Access Control: Oversee visitor management processes, ensuring compliance with security protocols. 
• Mail & Deliveries: Accept and distribute incoming mail and deliveries in a timely manner. 
• Catering & Refreshments: Coordinate catering services and maintain high standards for hospitality provisions. 

Key Competencies 

We are looking for a dynamic individual with the following core competencies: 

• Outstanding Communication: Strong verbal and written communication skills, with a professional and engaging telephone manner. 
• Impeccable Professionalism: Highly presentable, courteous, and capable of handling guest interactions with confidence. 
• Multitasking Mastery: Ability to manage multiple responsibilities efficiently while maintaining composure under pressure. 
• Exceptional Organisational Skills: Detail-oriented with the ability to prioritise tasks and uphold high standards. 
• Tech-Savvy: Proficient in Microsoft Office and comfortable using visitor management and booking systems. 
• Proactive & Solution-Oriented: A “can-do” attitude, always anticipating needs and taking initiative. 

Key Behaviours 

Aligned with IQ-EQ’s core values—Authentic, Bold, and Collaborative—the ideal candidate will also embody: 

• Friendly & Approachable: A warm demeanour that makes guests feel welcome and at ease. 
• Polished & Professional: An impeccable presentation and a courteous attitude at all times. 
• Positive & Proactive: A problem-solver who takes initiative and ensures seamless operations. 
• Organised & Detail-Focused: A commitment to maintaining a high-standard, client-ready environment. 
• Delivery-Focused: Focused on efficiency and excellence in every aspect of the role.  

Required Experience & Qualifications 

• Previous experience in Front of House Reception, Office Management, or a customer-facing role. 
• Strong IT proficiency, with practical knowledge of Microsoft Office applications. 
• Experience in a corporate or financial services environment is an advantage.

OUR COMMITMENT TO YOU AND THE ENVIRONMENT

As a forward-looking business, sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining meaningful, long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,500+ employees - from 94 nationalities, speaking 41 languages across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support female managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.

We’re committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our clients' sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.