IQ EQ is part of a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.

Key Responsibilities: 

• Provide technical support to clients in a prompt, professional, and friendly manner 
• Analyse client business processes and workflows to identify areas for improvement 
• Make recommendations for technology solutions that will enhance client workflows and business processes 
• Develop strong relationships with clients and act as their primary point of contact for IT support 
• Maintain and update client IT systems and software, ensuring they are running efficiently and effectively 
• Stay up to date with current technology trends and developments to ensure clients are using the latest and most effective technology solutions 
• Provide training to clients on new systems and software 
• Escalate complex technical issues to senior IT staff as required 
• Collaborate with the wider IT team to ensure clients receive the best possible service 
• Fix issues escalated from the service desk and fulfill service requests 
• Maintain the Joiner, Mover, and Leaver process for client IT systems 
• Ensure compliance with local IT policies and procedures 

Key behaviors we expect to see 

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following: 

• Action oriented 
• Collaborates 
• Communicates effectively 
• Interpersonal savvy 
• Builds networks 
• Balances stakeholders 
• Tech savvy 
• Optimises work processes 

Required Experience  

Education / professional qualifications  

• A bachelor's degree in Computer Science, Information Technology, or a related field is preferred 
• A relevant IT certification, such as CompTIA A+ 

At IQ EQ Group we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices.