IQ EQ Group is part of a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.

Responsibilities 

The Transfer Agency Supervisor will assist with the day-to-day operations of the team, reporting directly to the Head of Transfer Agency. This will include second review of investor transactions and due diligence ensuring procedures and controls are implemented correctly, development of new processes and providing training and assistance in the resolution of any complex investor or client queries. 

Tasks

• Be responsible for checking investor transactions processed by the team such as subscriptions, redemptions and transfers  
• Review of client and investor KYC due diligence, liaising with investors, supporting the team with complex investor onboarding queries and ensuring controls are implemented 
• Act as a point of contact for Clients and Investors relating to transfer agency matters 
• Strive for continuous improvement of the Teams operational procedures and controls  
• Be Client focused and endeavour to provide excellence in the service to Investors, internal and external Clients 
• Review and authorise payment instructions 
• Continuous maintenance of investor records and the shareholder register 
• Preparation and review of client reporting 

Key competencies for position 

• Customer Focus 
• Interpersonal Skills 
• Manages Conflict 
• Communicates Effectively 

Key behaviours we expect to see 

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following: 

• Accuracy 
• Team working 
• Positivity 
• Prioritisation 
• Proactivity 
• Relationship building   

Preferred experience 

• Minimum of 3 years’ experience in Transfer Agency or Fund Administration operations role 
• Experience of reviewing complex investor structures with multiple layers of ownership  
• Handling investor and client queries in relation to investor onboarding, transactions and other TA functions 

Required Skills 

• Excellent communication skills and a truly client servicing mindset 
• Excellent attention to detail 
• Good interpersonal skills and sense of teamwork 
• Committed to self-improvement 
• Ability to work autonomously and remain calm under high pressure 
• Ability to deliver within agreed deadlines 
• Fluent in English. Any other language is an advantage 

Computer/program knowledge  

• Proficient with suite of Microsoft Office applications (Word, Excel, Access) 

Company, product and market knowledge  

• Operational experience gained in a TA or working directly for a fund administrator or fund manager is essential 

At IQ EQ Group Management (Isle of Man) Limited we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices.