Systems Support Specialist

  • Full-time

Company Description

Join the INgrooves team!

At INgrooves Music Group, we are committed to powering creativity in today’s dynamic music marketplace by providing the best distribution, marketing, and rights management tools and services to content creators and owners. 


We develop cost-effective and scalable technology platforms. Our partners benefit from our experienced, knowledgeable people, unparalleled commitment to customer service, and thoughtful marketing solutions that drive results. We aspire to be the most transparent and solution-driven partner for all of the labels and artists we work with.  Our team is solutions-oriented, predisposed to delivering fun and results!

What does it take to be successful at INgrooves?

Passion

For Music. For technology that supports music. For making things happen. For collaborating

Business Acumen

The successful candidate aligns with the INgrooves culture by being solutions-oriented, collaborative, leveraging best practices, and possessing a passion for both technology and music.

Interpersonal/Communication Skills

The successful candidate will be open minded with a natural curiosity of internal and external customer, product oriented with an understanding of the development process. Builds and fosters strong relationships and effective partnerships with cross-functional teams.

Executing for Results

The successful candidate will demonstrate an ability to generate strategy, develop strategic planning, and translate into actionable plans with timely execution and accountability.

Leadership/Collaboration

Establishes and maintains positive working relationships, operates with integrity, influences and supports others, and remains open to ideas.

Problem Solving

The successful candidate will be self-motivated and have a demonstrable record of resolving issues and providing solutions. Demonstrates eagerness and ability to learn quickly and leverages a flexible mindset in response to shifting dynamics, adversity and/or change.

Job Description

The Desktop Support Specialist will be a part of a global group supporting and providing maintenance to INgrooves’s desktop computing environment. The ideal candidate would be self-motivated and self-directed with the ability to independently prioritize and execute tasks in a fast pace environment while maintaining a positive attitude.

This role reports to the Senior Systems Support Manager and is based in Los Angeles.

Key Responsibilities:

  • First point of contact for all Desktop Support
  • Responsible for installing, diagnosing, repairing, maintaining, upgrading, and documenting all PC-related issues to ensure optimal equipment performance
  • New Hire set up
  • Troubleshooting problem areas and engaging in root cause problem-solving in a timely, accurate, and professional manner by providing in-person technical support or remote support by phone, IM, remote desktop conferencing

Qualifications

  • 2+ years of experience installing, troubleshooting operating systems (Win 7/10, MAC OSX), Experience supporting MS office 365 and 0365 Exchange
  • Knowledge and Understanding of hardware and peripherals and troubleshooting skills of Win7/10, Mac OSX
  • Familiar with Virtualized Environments (Virtual box, Xen Server, vmware a plus)
  • Familiar with imaging and application packaging
  • Experience troubleshooting and supporting issues for remote users
  • Experience with endpoint security software such as Kaspersky and Symantec
  • Experience using remote tools to support remote end users and systems (Kace & Ghost preferred)
  • Familiarity with Powershell
  • Experience with Video Conferencing (Zoom preferred)
  • General understanding of IT network and server technologies
  • Experience with Help Desk Software (Zendesk preferred)
  • Strong written and verbal communication in English and customer service skills
  • Quick learner, can understand and apply existing and new technologies
  • Ability to lift and/or move up to 50 pounds of materials
  • Experience working in a team oriented, collaborative environment
  • Excellent verbal and written communication skills
  • Must be comfortable interacting with all levels of users within the organization including executives
  • Self-starter and ability to manage own time effectively
  • Strong analytical and problem solving skills
  • Strong organization skills
  • Ability to work after hours as necessary for general maintenance and on-call support IT certifications preferred but not required

Additional Information

Travel may be required between our US and Canadian offices

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