iKhokha is one of the fastest-growing fintech companies in Africa. As you'd expect, our pace is fast-moving and ever-changing. We like it that way.
Our office is a high performance environment where we push each other to challenge the status quo. If that doesn’t appeal to you, you probably shouldn’t work here.

Calling all HR professionals looking to join a high growth scale up and be part of an unconventional HR team that runs fast, cares about the service we provide to our employees and likes to challenge the way we’ve always done things.

Our Talent Operations Team is seeking a People Operations Specialist.

We’re looking for someone is able to pivot quickly in our rapid growth environment with a positive attitude, excellent people skills, an eye for detail and lastly a passion to continuously learn.

If you are looking to make a career move, this is the place to be.

So, what will you do?

You will support the Talent Operations objectives by creating and enabling a work environment to drive performance and employee engagement across the divisions in the iK Tribe.

You will collaborate with line managers to define and implement relevant and appropriate plans to improve individual, team and business effectiveness, to enhance the overall performance of the business through our people.

Deal Breakers:

• Minimum 4-5 years generalist HR experience (ER, OD etc.)

Knowledge/Skills/ Abilities

• Communication Skills
• Planning and Organising Skills
• Assertive
• Knowledge of South African Labour Legislation
• Interpersonal Skills
• Computer Literacy
• Problem Solving Skills
• Innovative
• CCMA practice
• Proactive
• Inquiring-mind

 What would you be responsible for?

Employee Relations

• Advise and support line manager with regards to all ER queries including misconduct, performance improvement, disabilities, disciplinary enquiries and CCMA cases
• Ensure all ER procedures meet both procedural and substantive fairness principles and are in line with Business policy and current legislation in order to minimise risk to the Business
• Support line managers by drafting warnings, drawing up charges and on the outcomes of disciplinary enquiries
• Advise and guide, line managers to ensure consistency in terms of sanctions and practice of Disciplinary and Grievances processes
• Support line managers with medications of sensitive matters with in their teams
• If required, represent the Business at CCMA on relevant matters and ensure bundles and witnesses are prepared in time for the CCMA hearing
• Conduct all processes in a manner that upholds integrity and the Business’s values and all other good governance principles
• Liaise with preferred Service Provider(s) on matters that are outside of our scope or area of expertise to ensure standards are maintained
• Maintaining good knowledge of all the relevant labour legislation (BCEA, LRA, EEA, SD etc.)
• Monitor all trends relating to employees (late-coming, absence, prior discipline etc.) and advise management on a course of action in line with Business policy

Talent Management:

• Drive performance and career discussions within your departments to ensure employees are clear on their current performance, any learning needs are identified and addressed, and career aspirations are validated
• Coach and support line managers on how to hold effective performance and career discussions including supporting their teams in creating goals and a development plans at all levels
• Educate and advise line managers on performance improvement meetings
• Facilitate action plans being put in place regarding performance improvement for under performers in accordance with Business policy and prevailing legislation
• Support the People Business Partner in with annual performance review cycles

Organisational Effectiveness/ Development:

• Encourage the recognition of employees through long service awards and other initiative
• Support with eNPS results for departments and partner with line managers on communication and next steps needed.
• Support or facilitate feedback sessions (focus groups) regarding eNPS data, resulting in action plans for proposed way forward 
• Support and coordinate all planned wellness initiatives as per the wellness calendar for the year, with internal and external stakeholders
• Monitor all sick leave trends on a monthly basis to ensure adequate support for employees that may require EAP assistance and or the need for other interventions like temporary disability
• Assist and guide, line managers through the disability process in line with the Business policy and relevant legislation
• Assist line managers with injury on duty (OID) claims process and liaising with the relevant parties

HR Governance

• Comply with Business policies and procedures and prevailing legislation that govern HR practices and principles
• Review HR policies and process documents to ensure that they remain relevant and in line with business needs
• Maintain strict confidentiality at all levels and at all time
• Support with workforce planning and overtime analysis

HR Projects

• Support the Talent team and Business with new and innovate initiatives that support the Business and Talent strategy
• Look for opportunities for continuous improvement

• Matric and or relevant tertiary qualification.

Perks of joining the Tribe?

• You get to work in a high growth company. Sink your teeth into meaningful work with tangible results you are accountable for.
• Hybrid, remote and in office work models.
• Remuneration & Benefits. We offer Company contributions to Medical Aid and a Group Risk Scheme.
• Visionary Leadership. 
• Study leave.  
• Access to on demand learning and development.
• A friendly, collaborative culture and a team of all-round-lekker humans (it’s true, we surveyed our Employees and they told us so).
• If you find yourself at HQ, coffee on tap and a selection of hot beverages provided by our onsite Barista.