IT System Engineer/ Officer (Store Support)

  • No 2, Jalan Cochrane, Kuala Lumpur, KUALA LUMPUR, Malaysia
  • Full-time

Company Description

This role supports Store IT systems, service requests and IT incidents incl. IT hardware equipment, application systems and operations. The role requires working closely with store co-workers, super users, SO IT team and external IT vendors to ensure high availability, stability and security of IT system to support store activities and operations

Job Description

  • Perform day-to-day IT operations and support activities in the store ensuring that IT systems perform with high availability, performance and security
  • Investigate, trouble-shoot, follow up and communicate with store users on their IT support incidents and service requests with resolution, closure, work-around and escalation
  • Perform Store IT support according to IT policies, standards and SOPs
  • Support IT audit, compliance and security reviews & assessments
  • Support implementation of local Store IT project activities within planned scope, schedule and budgets
  • Support Store super users in testing, training, implementation and upgrade of Store IT systems incl. associated technical documentation
  • Support and coordinate with SO IT in system security patches and anti-virus updates on Store IT systems on need basis
  • Maintain inventory records of hardware, software license and support contracts
  • Support IT hardware, software, license and subscription compliance through physical checks and tools (Service Desk and SCCM).
  • Coordinate on-site work with authorised vendors during rebuild, relocations or repairs.
  • Support SO IT and Store BN in IT budget preparation and contract renewal of Store IT hardware, software licenses, application support, subscription & other IT services procurement with due diligence
  • Support system & data backup, recovery procedures to ensure effective and timely recovery of business data & IT services in the event of an emergency or disaster situation2
  • Provide IT support to Shopping Centre (e.g. Damansara/ IPC; Tebrau/ Toppen), wherever applicable
  • Provide standby weekend & after office support if required or rostered

Qualifications

  • A diploma in IT Professional disciplines (Computer / Information Technology)
  • Minimum 3 years of experience in IT support role
  • Practical knowledge to support super users, system support and testing
  • Practical experience in IT support including Service Desk, System monitoring, Backup & restore, Patching & Malware protection
  • IT Support experience of IT systems in retail environment (Microsoft Navision, LS Retail, POS, CRM, SQL Database)
  • Working knowledge of IT infrastructure, network and security technologies (Windows Servers, Active Directory, Azure, VMWARE, EMC Storage, CISCO Routers, Switches & WLAN, Firewall, SCCM and Azure Cloud)
  • Familiar with store operations, e-commerce and retail business processes

Additional Information

Please apply by 19 July 2021.

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