IT Service Desk Specialist
- Jeddah Saudi Arabia
Come help us create a better everyday life for the many people. That’s the IKEA vision. We do that by offering a wide range of home furnishings with good design and function at prices so low that as many people will be able to afford them.
o Ensure all IKEA IT operations in the SO/store functioning well
o Support IKEA coworker’s hardware and applications related issues and handle all reported Incidents/Requests within targeted SLA.
o Need to ensure handling all user’s complains sensitively according to pre-defined priority and service level agreement ( SLA )
o Strictly handling Incidents/Requests through Service manager, adhere to the priority policies, resolving cases, escalate and taking full ownership of Incident Management until closure.
o Coordinate and communicate with IKEA vendors and service office IT colleagues to work together on project and IKEA applications issues
o Secure all the software installed on the user’s PC with licenses.
o Secure daily IT routine
o Monitor daily scheduler jobs and ensure sales statement posted.
o Ensure all the daily and weekly backup jobs completed successfully for all stores and service office.
o Preventive maintenance of Data center, hardware and servers.
o Asset Management and Control
o Knowledge Sharing and Contribution
o Excellent interaction with high end-user satisfaction and service should be provided in professional manner according to the policy.
- Bachelors degree in IT
- Fresh graduate or maximum 2 Years Experience in IT fields, as Service Desk or technical support
- Customer and End-user Oriented
- Strong Communication skills
- Problem solver and Troubleshooting skills