iHUB is a globally recognized innovation center that’s part of the Co-Creation Hub, dedicated to accelerating the application of social capital and technology to enhance economic prosperity in Kenya and across the continent. We are committed to leapfrogging the African tech & entrepreneurship scene by creating an environment of experimentation, helping innovators build market-relevant solutions and connecting organizations and people

At iHUB, we are committed to playing a critical role in fast-tracking the African technology entrepreneurship scene by creating an environment of trust and experimentation that facilitates the growth of entrepreneurs and their companies. 

We have been at the forefront of innovation, being the main catalyst for regional technology acceleration and a role model for tech hubs in emerging markets since 2010. In 2019 iHUB became part of a wider collective of Co-Creation Hub Africa (CcHUB), which includes Design Lab in Rwanda, & CcHUB Namibia, Elimu, Syndicate & Growth Capital; all these companies collectively contribute to stimulating innovation and the application of technology across Africa for social impact across diverse sectors.  Together as CcHUB, we are Innovating for African Economic prosperity.

Objectives of this role

• Optimise the IT systems and infrastructure to increase efficiency, reduce costs and improve performance.
• Identify potential security risks and develop strategies in collaboration with the Digital Security team to mitigate them.
• Provide continuous support and guidance to ensure the company’s digital systems are properly maintained
• Collaborate with other teams to ensure the company’s technological goals align with its business objectives.

Tasks

• Keep IT systems running smoothly and ensure users get the maximum benefit from them
• Install and configure computer hardware, operating systems and applications.
• Monitor and maintain network systems, troubleshoot and diagnose network problems, interface with the ISP to ensure network uptime.
• Provide support with technical issues in a face-to-face capacity, over the phone or via remote desktop software, helping staff members
• Design IT systems and networks ensuring the right architecture and functionality, test, evaluate and support new technology implementation, and train users in new and existing IT systems
• Revise existing systems and suggest improvements, efficiently manage complex IT projects and ensure delivery within agreed timelines.
• Set up new users' accounts and profiles and deal with password issues
• Respond within agreed time limits to reported issues and ensure an accurate documentation of issues is logged.
• Prioritise and manage multiple reported IT issues, ensure that the requisite assistance is provided within a stipulated time-frame
• Rapidly establish a good working relationship with other teams and practices.
• Record and maintain documentation related to IT systems and procedures to create standard operating procedures (SOPs) for the company.
• Develop and foster relationships with vendors and other technology partners. Work hand-in-hand with the IT Team and share ideas accordingly.
• Stay updated with industry trends and technologies to ensure the company receive the best IT advice and support

• Bachelor’s degree in computer science, information technology or a related field.
• Candidates must have between 3–5 years cognate experience working as an IT personnel, preferably in a technology-based organisation.
• Strong knowledge of IT systems, including networks, servers, IT hardware/software applications.
• Must have hands-on experience managing a wide-range of network devices (routers and switches), such as Cisco, Mikrotik and TpLink.
• Proficiency in managing CCTV, biometrics (time & attendance), and access control systems.
• Good understanding of managing applications on Google workspace.
• Familiarity with the cybersecurity, regulatory compliance and data protection domains.
• Excellent communication, presentation and interpersonal skills with a problem-solving attitude.
• Relevant professional certifications (e.g. CompTIA A+, Microsoft Certified Solutions Expert, ITIL Foundation) will be an added advantage.
• Experience with cloud computing and virtualisation technologies.
• Ability to lead a team, work independently or collaborate between multiple units.

Please note this is an onsite role