About IHS Towers: IHS Towers is one of the largest independent owners, operators and developers of shared communications infrastructure in the world by tower count and is solely focused on the emerging markets. The company has over 28,000 towers across its five markets, including Cameroon, Côte d’Ivoire, Nigeria, South Africa and Zambia. For more information, please visit: www.ihstowers.com

MANAGEMENT CONTROLS

• Liaise with Team Leader/Manager Regional for his managed Site(s) to optimize operations performance (through enhancing controls, optimizing preventive maintenance, spare parts control and availability, site’s distribution…).
• Support Team lead/Manager, Regional in Keeping IHS portfolio updated and optimized through the correct and accurate reporting using as IHS Online Maintenance Application.
• Define Preventive / Routine maintenance schedules and plans (upgrades) for related sites based on the automatic scheduler within the IHS Online Maintenance Application.
• Follow up SBC preventive maintenance and ensure the work quality to be delivered as per IHS’ standard.
• Meeting weekly/Monthly SBC technicians and reporting to Team Lead/Manager, Regional all challenges.
• Ensure preventive and curative maintenance timelines along with quality are met & delivered.
• Ensure expenses are reported on time (weekly/monthly) to Team lead/Manager, Regional with all correct justifications attached. Ensure for any expense supportive document which does not meet Finance requirement (invoice should include # RC & # NC) is attached with Discharge Certificate.
• Ensure within the cluster managed that any new site added to the maintenance basket from the Rollout will be following the Hand Over processes.
• Make sure that all new power system installed on site is working as per expectation, if not, work with Engineering team for correction.

DIESEL CONTROLS

• Support Team Lead/Manager, Regional, Diesel & Engineering team through collecting daily accurate data without any falsification and manipulation prior to sending them to Diesel department.
• Liaise / communicate with Diesel department to track Diesel consumption, Diesel theft, installed power system performance (Solar, Hybrid, IPT, Huawei, DPC, …) and issue monthly diesel consumption report related to managed sites.
• Follow / support monthly diesel study about
  • Most diesel consuming sites (set an action plan to revert the trend)
  • Most inefficient sites with power system installed designed to reduce Diesel Consumption
• Confirm and monitor grid power availability at sites and proper billing with technicians.
• Availability of a tracker for all grid issues and work with utility engineer for fast resolution.
• Ensure grid and generator are not working at the same time on the ground.

NOC SUPPORT

•  Liaise / support NOC members & related team to Optimize NOC team performance following:
  • Correct data collection from field by having our field technician transmitting correct feedback.
  • Preventive maintenance validation with detailed information from the field.
  • Persistent & Correct Reporting (Availability, MTTR, MTBF, failures’ reason…).
• Liaise / communicate with NOC Managers and Members to optimize NOC performance for teams.
• Support to optimize communication and validation process between Diesel Control and NOC monitoring system from one side & correct preventive maintenance validation from another side.
• Monitor issued tickets and ensured correct closing and allocation.

PROCUREMENT / STOCK COORDINATION

• Support Team Lead/Manager, Regional to provide optimized spare parts, consumables and equipment required for the purpose of optimizing purchasing power (prices, availability, quality, payment terms…)
• Validate with Team Lead/Manager, Regional equipment, spare parts, and consumables.
• Ensure any returned spare parts, consumables, equipment from any site is labelled clearly with tag’s number and it is returning form to be able to track the stock.
• Ensure that, for any new consumables / spare parts delivered for maintenance purposes, the damaged/replaced consumable / spare part from site will be returned with a label on it clearly indicating Site ID and Site Name.
• Monitor logistics and stock level inventory to support Team Lead/Manager, Regional in managing the refill of the related Region warehouse to avoid having any shortage of spare parts / consumables.

SBC MANAGEMENT

• Help Tead Lead/Manager, Regional in reporting back SBCs’ performance and difficulties faced to optimize the process of SBCs’ Ranking (capability, expertise, geographical coverage, presence, …).
• Help Tead lead/Manager, Regional to manage and resolve all issues arising from sites per various SBCs.
• Support Team Lead/Manager, Regional to validate all reported completed maintenance works.
• Push related SBCs maintenance documentation with IHS Online Maintenance Application.
• Help Team Lead/Manager, Regional to reinforce and optimize data collection from SBCs (Preventive Maintenance Plan & daily actualization, crucial sites data for maintenance validation, CPH, Diesel supplied, …).
• Support IHS maintenance teams to keep accurate updated data within IHS Online Maintenance Application

COMMUNICATION CHANNELS

• Keep open & clear communication channels with the Tead Lead/Manager, Regional, related customers representatives and operation structure.
• Liaises/communicates with Team/Lead/Manager, Regional on updates and site issues.
• Prepare required Manager, Regional and customer reports.
• Support or liaise / coordinate with other departments when required (Finance, Rollout, Legal, SAQ, Accounting, HR, Procurement…)
• Escalate any site issue that cannot be resolved to Team Lead/Manager, Regional to avoid impact as far as the business is concerned.

HR COORDINATION

• Observe integrity, efficiency, and performance.
• Being part of making sure IHS vision & strategy transferred are applied smoothly.

HEALTH & SAFETY + QUALITY CONTROL

• Make sure the Health & Safety Policy is well understood and applied.
• Make sure Quality Policy is well understood and applied by respecting process and procedures of preventive maintenance.
• Guarantee quality compliance for all sites operational aspects (consumables replacement as per preventive maintenance schedule and requirements, spare parts replacement as per curative interventions on sites.
• Guarantee correct data maintenance collection using deployed Maintenance Booklet and its correct utilization.
• Validate & guarantee correct & accurate data collection and reporting from site through preventive & curative interventions through IHS Online Maintenance Application.
• Support Team Lead/Manager, HSE with the quarterly audits to secure gap between established processed and their application is reduced to almost.
• Work hand in hand with the Manager, HSE on implementing OHSAS18001 / Occupational Health & Safety System enabling operations to operate in a healthier & reduced incident environment by releasing HIRA _ Hazard Identification & Risk Analysis completing then setting all related processes & procedures to avoid them from occurring.

CUSTOMER RELATIONSHIP

• Support Team Lead/Manager, Regional in applying cost effective solutions.
• Work on developing the relation with the customer or regional representative for customer.
• Monitor & Ensure customer satisfaction (No Power failure at all, sites are always clean, well maintained, quality of service is good …).
• Advise Team Lead/Manager, Regional on any customer difficulty or obstacle faced and related to Control and enhance tenants hosting; site upgrades, tenant installations, tenancy ramp up, etc.

TECHNICAL ENVOLVEMENT

• Always attend to sites breakdowns to reduce MTTR and resolution obstacles at any time 24/7.
• Ensure proper preventive and corrective maintenance of rectifiers, DC system units, alarm monitoring systems, Generators, Power cabinets, cooling system, tower, fence, shelters, outdoor cabinets, canopies, road access, site environment etc.
• Installation and commissioning of different types, brands, and capacities of generators.
• Ensure efficient operation of batteries and rectifiers modules to ensure good batteries autonomy when required.
• Ability to advise on the results of the reduction of earth resistance on GSM sites to ensure that earth protection is fully implemented. Moreover, availability to carry out earth improvement.
• Good understanding of Diagrams, interpretation of electrical layouts/wiring.
• Installation, termination, and commissioning of different ATS/AMF panels, Deepsea card, BE2K panels, DC & DCDG generators control panels additionally to hybrid system and solar systems.
• Ability to report every single detail with 100% accuracy. Every single detail should be given attention to make sure IHS is moving to a preventive maintenance area instead of running after failures and outages.

Required Experience & Qualifications

• Technical degree or bachelor’s degree in electrical or Electromechanical.
• Engineering and telecommunication are an asset.

Minimum Experience

• A minimum of 2 years cognate experience

KEY PERFORMANCE INDICATOR

• 100% accurate data reporting through IHS Online Maintenance Application.
• 100% routine Maintenance Schedule is met and accomplished getting site maintenance in accordance with routine schedules.
• Sites power availability is kept at @ 99.80%.
• SBCs availability is kept at 99.80%.
• Site Supervisor availability is kept @ 99.80%.
• Repetitive site is kept at @ 00.00%
• MTTR is optimized at 2 hours.
• Make sure Customer NUR < 200.
• Minimize MTBF to nil.
• Cost reduction ideas and management.
• Guide Team Lead/Manager, Regional to optimize No of regions/No Sites & distribution.
• Support Team Lead/Manager, Regional to ensure average cost per site is reduced.
• Customer satisfaction is effective.
• Diesel Consumption reduction
• Security on site in accordance with the security company and the security supervisor.
• Ensure replaced spare parts and consumables are labelled then returned to regional WH as a confirmation that spare parts/consumables delivered previously are tracked and confirmed replaced on my sites.

Organizational Competencies

Customer Focus - People demonstrating this competency understand & exceed our customers’ needs. They develop trusted, reliable & collaborative relationships. They are consistently operating to the highest standards of service & delivery.

Innovation - People demonstrating this competency constantly seek new & improved ways to deliver our products & services. They champion engineering & skills development, and work to create a collaborative and supportive operating environment.

Integrity - People demonstrating this competency are open & honest in everything they do. They support financially & environmentally sustainable growth. They make socially responsible decisions and treat their stakeholders with respect.

Be Bold - People demonstrating this competency are thorough in analyses & decision-making. They are courageous in expanding existing markets & developing new ones. They confidently pursue appropriate financial returns and are forward-thinking and ambitious.

Sustainability- People demonstrating this competency are constantly seeking to create positive impact in the communities we serve.

Our Vision

IHS is committed to improving the quality and availability of telecommunications infrastructure, the lifeline for an increasingly connected world. We are dedicated to helping create a sustainable future for the communities in which we operate, and our sustainable strategy is structured around four pillars: ethics and governance, environment and climate change, education and economic growth, and our people and communities.