Founded in 2001 by the trio of Sam Darwish, William Saad and Mohamad Darwish, along with a strong team of telecoms sector engineers, IHS Towers is one of the largest independent owners, operators and developers of shared communications infrastructure in the world by tower count and is the largest independent multinational towerco solely focused on the emerging markets, with more than 40,000 towers pro forma across its portfolio. The company continues to grow and develop its existing positions and offerings in Brazil, Cameroon, Colombia, Côte d’Ivoire, Egypt, Nigeria, Rwanda, South Africa and Zambia. IHS Towers South Africa Proprietary Limited is the local South African subsidiary of IHS Towers.

IHS operates three customer-centric business models: building its own tower sites and leasing them to operators; acquiring existing MNO sites and leasing tower space back; taking over the management of operators networks with an agreement to lease the sites to other operators.

To oversee the operation, performance, and reliability of TowerCo's network infrastructure and monitoring systems. This includes leading the NOC team, managing key stakeholders such as Group Technology, Group IT, and tenants, and ensuring effective incident management and reporting. Focuses on analyzing operational data, identifying trends, and proposing actionable solutions to optimize processes and enhance overall efficiency.

• Ensure data integrity and reliability for accurate reporting and analysis.
• Oversee incident detection, escalation, and resolution, ensuring compliance with SLA timelines.
• Lead major incident response efforts, coordinating with Group IT, field teams, and tenants.
• Implement best practices for proactive incident prevention and root cause analysis.
• Maintain detailed incident logs and ensure lessons learned are applied to prevent recurrence.
• Analyze operational data to identify trends, recurring issues, and opportunities for improvement.
• Prepare and present detailed reports to senior management, including insights on:
  • System and network performance metrics (e.g., uptime, MTTR, incident frequency).
  • SLA compliance and tenant satisfaction levels.
  • Root cause analyses and recommended action plans.
• Propose and implement solutions to optimize network performance, reduce risks, and enhance efficiency.
• Track and report on key performance indicators (KPIs) for NOC operations.
• Identify and mitigate operational risks, including system vulnerabilities and resource gaps.
• Develop and enforce SOPs for network monitoring, incident response, and escalation procedures.
• Conduct regular reviews and audits to ensure operational excellence and compliance.
• Strong leadership skills with the ability to manage a diverse team and build stakeholder relationships.
• Technical expertise in monitoring platforms and network systems.
• Analytical mindset with a proven ability to identify trends and propose actionable solutions.
• Exceptional communication, negotiation, and presentation skills.
• Strong organizational and multitasking abilities in a fast-paced environment.

Education

• Minimum 3 year’s University degree in Operations, or a related field.

Experience

• Minimum 5–7 years of experience in NOC operations, with at least 3 years in a leadership/management role.
• Proven experience collaborating with internal teams (e.g., Group Tech, Group IT) and external stakeholders.
• Hands-on experience with RMS, ServiceNow, Workwide, or similar systems.

• Customer Focus - People demonstrating this competency understand & exceed our customers’ needs. They develop trusted, reliable & collaborative relationships. They are consistently operating to the highest standards of service & delivery.
• Innovation - People demonstrating this competency constantly seek new & improved ways to deliver our products & services. They champion engineering & skills development, and work to create a collaborative and supportive operating environment.
• Integrity - People demonstrating this competency are open & honest in everything they do. They support financially & environmentally sustainable growth. They make socially responsible decisions and treat their stakeholders with respect.
• Be Bold - People demonstrating this competency are thorough in analyses & decision-making. They are courageous in expanding existing markets & developing new ones. They confidently pursue appropriate financial returns and are forward-thinking and ambitious.

Sustainability- People demonstrating this competency are constantly seeking to create positive impact in the communities we serve.