IHS Towers is one of the largest independent owners, operators and developers of shared communications infrastructure in the world by tower count and is solely focused on the emerging markets. The Company has over 40,000 towers across its 10 markets, including Brazil, Cameroon, Colombia, Côte d’Ivoire, Egypt, Kuwait, Nigeria, Rwanda, South Africa and Zambia. For more information, please email: [email protected] or visit: www.ihstowers.com

Our people and culture are what make IHS such a unique organization. To maximize on our spirit of collaboration, innovation and teamwork we operate an office based working policy 100% of the time across all our locations.

Job Purpose

Support the Director, Technical Quality Management & Organizational Performance and Chief Technical Officer (CTO) in governance and performance monitoring, coordinating the development of functional strategic plans and overseeing the drive towards process excellence across the technical function. 

Key Roles & Responsibilities

• Develop and update the Technical strategy document and plan, incorporating inputs and review comments (where required). 

• Update the Technical functional scorecard and circulate approved functional plan for implementation. 

• Coordinate industry analysis projects and internal assessments across Technical. 

• Review and approve metrics/ measures for evaluating strategic initiatives across Technical. 

• Oversee preparation and circulation of the dashboard reports for strategic initiatives & targets across Technical. Ensure accuracy and completeness of dashboards. 

• Review metrics as defined in Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) for internal services to ensure they are clear, measurable and unambiguous.  

• Escalate all identified OLA breaches to accountable functions/ teams. 

• Review SLA and OLA monitoring reports for accuracy, consistency, and completeness. Approve circulation to relevant stakeholders for appropriate action. 

• Publish SLA and OLA monitoring reports for attention of the Chief Technical Officer (CTO), highlighting escalation items. 

• Provide guidance to the Manager, Process Risk & Control on documentation and updates of functional policies and processes. 

• Review and approve metrics defined by the Manager, Technical Process Management to monitor process performance. 

• Communicate approved performance review outcomes and actions to accountable functional leaders across Technical. 

• Review and update assessment of identified risks and controls across Technical. 

• Support Director, Business Decision Support in managing vendor improvement programs. 

• Promote communication between colleagues for the benefit of information flow and to curb any problems that may arise. 

• Prepare and submit reports to the Director, Business Decision Support on all matters pertaining to the unit. 

• Perform other tasks and duties as assigned by the Director, Business Decision Support.

Functional: 

• Enterprise Risk Management 

• Business Process Design & Re-engineering 

• Contract Management 

• Vendor Management 

• Corporate Performance Management 

• Project Planning & Control 

• Business Consulting 

Behavioural: 

• Collaboration & Teamwork 

• Organizational Awareness 

• Bachelor’s degree in Engineering or related discipline. 

• MBA or advanced degree in an analytical discipline, combined with relevant professional certifications, will be an asset. 

• +12 years’ work experience in business decision support in the telecoms or adjacent industry, with most recent 2-3 in a senior role supporting executives. 

Qualifications & Experience Required

• Bachelor’s degree in any relevant discipline. Relevant advanced Master’s or professional certification will be an asset. 

• +5-7 years’ experience in supply chain roles involving sourcing, negotiations, vendor management, expediting deliveries and demand planning. 

Organizational Competencies

• Customer Focus - People demonstrating this competency understand & exceed our customers’ needs. They develop trusted, reliable & collaborative relationships. They are consistently operating to the highest standards of service & delivery.
• Innovation - People demonstrating this competency constantly seek new & improved ways to deliver our products & services. They champion engineering & skills development, and work to create a collaborative and supportive operating environment.
• Integrity - People demonstrating this competency are open & honest in everything they do. They support financially & environmentally sustainable growth. They make socially responsible decisions and treat their stakeholders with respect.
• Be Bold - People demonstrating this competency are thorough in analyses & decision-making. They are courageous in expanding existing markets & developing new ones. They confidently pursue appropriate financial returns and are forward-thinking and ambitious.
• Sustainability- People demonstrating this competency are constantly seeking to create positive impact in the communities we serve.