IHS Towers is one of the largest independent owners, operators and developers of shared communications infrastructure in the world by tower count and is solely focused on the emerging markets. The Company has over 40,000 towers across its 10 markets, including Brazil, Cameroon, Colombia, Côte d’Ivoire, Egypt, Kuwait, Nigeria, Rwanda, South Africa and Zambia. For more information, please email: [email protected] or visit: www.ihstowers.com

Job Purpose

Work with site vendors/ contractors to ensure sites and infrastructure on sites are maintained and operated efficiently. 

Role Responsibilities

• Perform daily supervision of contractors’/ vendors’ O&M activities across sites, ensuring Service Level Agreements (SLAs), Operational Level Agreements (OLAs), Key Performance Indicators (KPIs), due dates, and specifications are strictly adhered to. 

• Conduct spot-check inspections and job completion assessments. Supervise end-to-end maintenance schedule and quality assurance. 

• Complete physical inspections across sites in assigned cluster within specified timelines. 

• Support community liaison activities. 

• Take ownership of all planned work activities across assigned sites. 

• Recommend new processes where needed to improve quality and/ or on-time delivery. 

• Receive diesel supply from vendors and sign off on waybill and site logbook. 

• Ensure diesel supply to sites is adequate for every cycle. Alert assigned Field Operations Team Leader and/ or Regional Technical Operations Manager on diesel levels/ shortfalls. 

• Ensure diesel waybills are delivered to the regional office within stipulated timeframe. 

• Visit vendor warehouses at the beginning of every cycle to ensure availability of PPM materials. 

• Check daily PPM activities in line with validation plan, using approved checklist. Also, use PPM Live to carry out spot checks and provide feedback to the regional Maintenance Planning Specialist. 

• Validate snag fixing and provide feedback as appropriate. 

• Identify the need for non-routine maintenance work and provide detailed information on site status. 

• Follow up on non-routine maintenance work being carried out and ensure compliance with quality and schedule. 

• Coordinate all site cut-over activities and escalate all RMS and solar solution issues across sites. 

• Identify the need for asset replacement on site and present business case for the request. 

• Escalate all site access/ restriction issues and theft cases as appropriate. 

• Perform integrated site audit on allocated sites. 

• Fill an Asset Tracking Document (ATD) per decommissioned asset highlighting count and status of assets. Obtain vendor sign-off and forward physical copy of ATD to assigned Field Operations Team Leader and/ or Regional Technical Operations Manager. 

• Sign off Job Completion Certificate (JCC). 

• Report Preliminary Acceptance Testing (PAT) status daily. 

• Escalate issues on site post-takeover to the Field Operations Team Leader and/ or Regional Technical Operations Manager. 

• Promote communication between colleagues for the benefit of information flow and to curb any problems that may arise. 

• Prepare and submit reports to the Field Operations Team Leader and/ or Regional Technical Operations Manager on all matters pertaining to job area. 

• Perform daily supervision of contractors’/ vendors’ O&M activities across sites, ensuring Service Level Agreements (SLAs), Operational Level Agreements (OLAs), Key Performance Indicators (KPIs), due dates, and specifications are strictly adhered to. 

• Conduct spot-check inspections and job completion assessments. Supervise end-to-end maintenance schedule and quality assurance. 

• Complete physical inspections across sites in assigned cluster within specified timelines. 

• Support community liaison activities. 

• Take ownership of all planned work activities across assigned sites. 

• Recommend new processes where needed to improve quality and/ or on-time delivery. 

• Receive diesel supply from vendors and sign off on waybill and site logbook. 

• Ensure diesel supply to sites is adequate for every cycle. Alert assigned Field Operations Team Leader and/ or Regional Technical Operations Manager on diesel levels/ shortfalls. 

• Ensure diesel waybills are delivered to the regional office within stipulated timeframe. 

• Visit vendor warehouses at the beginning of every cycle to ensure availability of PPM materials. 

• Check daily PPM activities in line with validation plan, using approved checklist. Also, use PPM Live to carry out spot checks and provide feedback to the regional Maintenance Planning Specialist. 

• Validate snag fixing and provide feedback as appropriate. 

• Identify the need for non-routine maintenance work and provide detailed information on site status. 

• Follow up on non-routine maintenance work being carried out and ensure compliance with quality and schedule. 

• Coordinate all site cut-over activities and escalate all RMS and solar solution issues across sites. 

• Identify the need for asset replacement on site and present business case for the request. 

• Escalate all site access/ restriction issues and theft cases as appropriate. 

• Perform integrated site audit on allocated sites. 

• Fill an Asset Tracking Document (ATD) per decommissioned asset highlighting count and status of assets. Obtain vendor sign-off and forward physical copy of ATD to assigned Field Operations Team Leader and/ or Regional Technical Operations Manager. 

• Sign off Job Completion Certificate (JCC). 

• Report Preliminary Acceptance Testing (PAT) status daily. 

• Escalate issues on site post-takeover to the Field Operations Team Leader and/ or Regional Technical Operations Manager. 

• Promote communication between colleagues for the benefit of information flow and to curb any problems that may arise. 

• Prepare and submit reports to the Field Operations Team Leader and/ or Regional Technical Operations Manager on all matters pertaining to job area. 

• Manage relationships with partners/vendors. 

• Perform other tasks and duties as assigned by Field Operations Team Leader. 

Job Specific Competencies

• Engineering Management 

• Logistics Management 

• Project Management 

• Site/ Infrastructure Audit 

• PPM/ Corrective Maintenance 

• Network Operations Management 

• Bachelor’s degree in Telecommunications Engineering or related discipline. 

• +4 years’ relevant experience in telecoms O&M 

Organizational Competencies 

Customer Focus - People demonstrating this competency understand & exceed our customers’ needs. They develop trusted, reliable & collaborative relationships. They are consistently operating to the highest standards of service & delivery. 

Innovation - People demonstrating this competency constantly seek new & improved ways to deliver our products & services. They champion engineering & skills development, and work to create a collaborative and supportive operating environment. 

Integrity - People demonstrating this competency are open & honest in everything they do. They support financially & environmentally sustainable growth. They make socially responsible decisions and treat their stakeholders with respect. 

Boldness - People demonstrating this competency are thorough in analyses & decision-making. They are courageous in expanding existing markets & developing new ones. They confidently pursue appropriate financial returns and are forward-thinking and ambitious. 

Sustainability- People demonstrating this competency are constantly seeking to create positive impact in the communities we serve. 

Our Vision 

IHS is committed to improving the quality and availability of telecommunications infrastructure, the lifeline for an increasingly connected world. We are dedicated to helping create a sustainable future for the communities in which we operate, and our sustainable strategy is structured around four pillars: ethics and governance, environment and climate change, education and economic growth, and our people and communities.